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TROUBLESHOOTING
If you have any problems with your appliance, please check
this troubleshooting section prior to calling Customer Care.
If the appliance is not working, check that:
•
The appliance is receiving electrical power.
•
The fuses in the home are intact and the fuse in the plug
has not blown.
•
The appliance has not been turned off.
•
The electrical outlet is functioning properly. To check
this, plug another electrical appliance into it to see if the
outlet is faulty.
If the appliance is working, but not very well, check
that:
•
The appliance is not overloaded.
•
The thermostat is set to an appropriate temperature.
•
The doors are closing properly.
•
The cooling system on the back of the appliance is clean
and free of dust and is not touching the rear wall.
•
There is enough ventilation around the side and rear
walls.
If the appliance is not cold enough, check that:
•
Temperature is not set too high.
•
The appliance is not installed next to a heat source.
•
The door is not opened too frequently or for long periods
of time.
•
The door gasket seals properly.
•
The appliance is not set on demo mode.
•
The appliance has sufficient ventilation and ensure it is
installed according to the installation requirements
specified in this manual.
If the appliance is noisy or turns on and off frequently,
check that:
•
The appliance is level and stable.
•
The shelves are positioned correctly inside the
appliance.
•
The room temperature is hotter than normal.
•
The door gasket is properly sealed.
•
The door is not opened too frequently or for long periods
of time.
•
The appliance has sufficient ventilation and ensure it is
installed according to the installation requirements
specified in this manual.
NOTE
The coolant gas in the refrigerator may
make a slight bubbling or gurgling noise,
even when the compressor is not running.
NOTE
Some popping or cracking noises are
normal. They are caused by expansion and
contraction of the inside walls due to
temperature changes.
If the appliance is beeping, check that:
•
The doors are closed. An alarm will sound after a door
has been open for 60 seconds.
If frost has formed in the appliance:
•
The environment is too humid.
•
The room temperature is too low.
•
The door is being opened too frequently.
•
The unit has an auto-defrost system but, under certain
conditions, manual defrosting may be required. If frost
periodically forms, try to run the refrigerator at a warmer
temperature setting, minimising the number of door
openings or unplugging the unit to allow the frost to melt.
•
Check the door seal for any kinks, debris or damage. If
you notice any, and are unable to resolve the issue
yourself, contact Customer Care so that the seal can be
replaced.
•
This can be due to the cabinet door(s) not being properly
fitted. If you are at all unsure, ask your installer to check
the cabinet doors.
If one or more of the LED units inside the appliance is
not working:
•
Contact Customer Care to arrange a service visit.
If the body of the appliance is electrified:
•
The unit is not properly grounded. Contact your
electrician to test your electrical grounding system.
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