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CARE AND MAINTENANCE
TROUBLESHOOTING
If you have any problems with your appliance, you should
check this troubleshooting section prior to calling Customer
Care.
If the appliance is not working, check that:
•
The appliance is receiving electrical power.
•
The fuses in the home are intact and the fuse in the plug
has not blown.
•
The fridge has not been turned off.
•
The electrical outlet is functioning properly. To check
this, plug another electrical appliance into it to see if the
outlet is faulty.
If the appliance is working, but not very well, check
that:
•
The appliance is not overloaded.
•
The thermostat is set to an appropriate temperature.
•
The doors are closing properly.
•
The cooling system on the back of the appliance is clean
and free of dust and is not touching the rear wall.
•
There is enough ventilation around the side and rear
walls.
If the appliance is noisy, check that:
•
The appliance is level and stable.
•
The side and rear walls are clear and there is nothing
resting against the appliance.
NOTE
The coolant gas in the refrigerator may
make a slight bubbling or gurgling noise,
even when the compressor is not running.
If the appliance is beeping, check that:
•
The doors are closed. An alarm will sound after a door
has been open for 60 seconds.
If ice has formed on the back wall of the fridge:
•
It is normal for some ice droplets to form on the back
wall of the fridge. This does not constitute a fault with the
appliance.
•
Ensure that no items inside the fridge are in contact with
the back wall.
•
Check that there is some resistance when opening the
appliance door. If it opens at the slightest touch, it may
mean that the door seal needs to be replaced.
•
Check the door seal for any kinks, debris or damage. If
you notice any, and are unable to resolve the issue
yourself, contact Customer Care so that the seal can be
replaced.
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•
This can be due to the cabinet door(s) not being properly
fitted. If you are at all unsure, ask your installer to check
the cabinet doors.
If excessive ice has formed in the freezer:
•
Check that there is some resistance when opening the
appliance door. If it opens at the slightest touch, it may
mean that the door seal needs to be replaced.
•
Check the door seal for any kinks, debris or damage. If
you notice any, and are unable to resolve the issue
yourself, contact Customer Care so that the seal can be
replaced.
•
This can be due to the cabinet door(s) not being properly
fitted. If you are at all unsure, ask your installer to check
the cabinet doors.
If one or more of the LED units inside the appliance is
not working:
•
Contact Customer Care to arrange a service visit.
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