Publicité
18
Troubleshooting for Wi-Fi® Internet Viewing
Category
App
Account
Account
Account
Account
Connectivity Issues
Viewing Camera
Problem Description / Error
Cannot find my product model
at "Add Camera".
I am unable to login even after
registration.
I receive an error message say-
ing: "Email ID is not registered".
What do I do if I forgot my
password?
I am unable to receive a new
password although I have
used the "Forgot password"
option.
I get a message: We are having
problems accessing your
camera. This could be due to
lack of internet connection.
Please wait and try again
later.
When I am in "remote mode",
the video stops after 5
minutes. How do I view for
longer?
Solution
There are more Hubble
Apps. Check if you downloaded
the correct App "HubbleClub for
partners", make sure to pick the
right brand: Luvion.
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Click on the "Forgot Password" link
on on your Android™ or iOS appli-
cation. An email will be sent to your
registered email address.
1.
The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2.
There might be a delay in get-
ting your e-mail. Please wait a
few minutes and refresh your
email account.
1.
Please try again in a few
minutes.This could be because
of any issue with your internet
connection.
2.
If the problem remains, please
restart your Camera to check if
this fixes the problem.
3.
Please restart your WIFI Router.
When you are accessing your
Camera via a network different
from your home network (over the
internet) your video times out after
5 minutes. You can click on the
Camera again from the Android™/
iOS application to start streaming
again. If you are accessing from
your webbrowser, then you can
press on the Reload button to start
viewing your Camera video stream
again.
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