Xerox VersaLink C7000 Serie Mode D'emploi page 4

Product Warranty
Xerox warrants that the Xerox VersaLink C7000 and their Consumables, Routine Maintenance Items, and
Options/Upgrades (related items) will be free from defects in materials and workmanship for the periods set
out below:
Product: a period of one (1) year from the date of shipment.
Consumable (ink and toner): until original ink or toner is consumed. (The item is not covered once the
low or end of life message appears.)
Routine Maintenance Items (for specific examples refer to the product's documentation): the period
of the remaining product warranty or 90 days from date of installation of the maintenance item,
whichever is greater, except where longer periods are required by law. (These items are not covered
once the end of life message appears.)
Options/Upgrades (such as memory, high-capacity feeder, etc.): the period of the remaining product
warranty or 90 days from the date of purchase, whichever is greater, except where longer periods are
required by law.
Accessories (such as carts, dust covers, cleaning kits, etc.): 90 days from the date of purchase except
where longer periods are required by law.
If the product proves defective during the warranty period, Xerox, at its option, will:
(1) repair the product by means of telephone or online support or on-site service at no charge for parts or
labor,
(2) replace the product with a new product or a comparable product of similar value and/or capability, or
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
The customer must first utilize support materials shipped with the product, product diagnostics, information
contained on the Xerox product support website, chat or email support on Xerox.com or Xerox's downloadable
support apps. If unsuccessful, to obtain service under this warranty the Customer must notify Xerox
Telephone Support or its authorized service representative of the defect before the expiration of the warranty
period. Customers will provide appropriate assistance to Telephone Support personnel to resolve issues. If the
Customer's product contains features that enable Xerox or its authorized service representative to diagnose
and repair problems with the product remotely, Xerox may request that the Customer allow such remote
access to the product. If Customer chooses not to allow remote access, Customer may incur additional costs
if Xerox deploys a service technician to Customer's location to diagnose the problem and a separate service
call is required to repair the product.
If remote support is unsuccessful, Xerox or its authorized service representative will provide warranty repair at
Customer's site without charge as provided below.
• Service is available within the customary service area in the United States, Canada, Austria, Belgium,
Finland, France, Germany, Greece, The Netherlands, Ireland, Italy, Luxembourg, Norway, Portugal,
Denmark, Spain, Sweden, Switzerland, and United Kingdom for products purchased in these countries.
• Outside the above-mentioned countries, service is available within the customary service area in the
country of purchase.
Xerox reserves the right to charge for service in exceptional cases.
A description of the customary on-site service area may be obtained from the local Xerox Customer Support
Center or authorized Xerox distributor. On-site service is at Xerox' or its authorized service representative's
sole discretion.
Xerox VersaLink
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Warranty – English – 2
C7000
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