Publicité
SYMPTOM
Speaker doesn't
link with a Bose
Bluetooth speaker
No sound when
Bose Bluetooth
speakers are linked
Mobile device
doesn't charge
Speaker doesn't
connect to a Bose
Smart Speaker
or Soundbar
Speaker doesn't
reconnect to a
previously- connected
Bose Smart Speaker
or Soundbar
Delayed audio when
connected to Bose
Smart Speaker
or Soundbar
TROU B LE S HO OT ING
SOLUTION
Make sure you're connecting to a compatible Bose Bluetooth
speaker (see page 31).
Make sure the primary speaker is powered on. If you power off
the primary speaker, the secondary speaker stops playing audio.
Make sure both ends of the USB-C cable are secure
(see page 26).
If the speaker was exposed to water, wait for the speaker to dry
and try again.
Make sure your device can receive a charge from another device.
Refer to your mobile device owner's guide.
Disconnect the USB-C cable from the speaker and then
reconnect. If your device still doesn't charge, disconnect the
USB-C cable from your device and reconnect. If you're unable to
resolve your issue, refer to your device owner's guide.
Make sure you're using the Bose app (see page 13).
Make sure your Bose Smart Speaker or Soundbar is running
the latest software. Use the Bose app and run available
software updates.
Make sure you're connecting to a compatible Bose product. For a
list of compatible products, visit: support.Bose.com/Groups
Press and hold the Bluetooth button l until you hear "Ready to
connect" or "Ready to connect another device" and the Bluetooth
light slowly blinks blue.
Make sure that the speaker is within 30 ft (9 m) of your soundbar
or speaker.
On the speaker, press and hold the Bluetooth button l until the
Bluetooth light slowly blinks blue, and you hear "Ready to connect
another device." Use the Bose app to connect the speaker to a
compatible Bose product. For more information,
visit: support.Bose.com/Groups
Download the Bose app (see page 13) and run available
software updates.
On a computer, check btu.Bose.com
|
4 3
support.Bose.com/Groups
btu.Bose.com for USB updates.
E N G
Publicité
