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Troubleshooting
No.
Malfunction
DEEBOT is not able to
1
connect to ECOVACS HOME
App�
2
The map is lost�
Unable to create furniture
3
map on App�
DEEBOT Side Brush drops
4
out of place during use�
No signal found� Unable to
5
return to the Station�
Possible Causes
Incorrect home Wi-Fi username or password entered�
DEEBOT is not within range of your home Wi-Fi signal�
DEEBOT is not in the configuration state�
There is no home Wi-Fi on the Wi-Fi list�
Incorrect App installed�
The map might be lost if you move DEEBOT when
cleaning�
Move DEEBOT when cleaning might cause the map to
be lost�
Auto cleaning is not finished�
The Side Brush is not properly installed�
The Station is incorrectly placed�
The Station is out of power or manually moved�
DEEBOT does not start cleaning from the Station�
The charging route is blocked� For example, the door of
the room with the Station is closed�
Solutions
Enter the correct home Wi-Fi username and password�
Make sure DEEBOT is within range of your home Wi-Fi signal� Try to
stay as close to the Wi-Fi signal as possible�
Press the Reset Button to connect DEEBOT to your phone by Bluetooth�
If failed, please press the Reset Button and
ECOVACS HOME App�
1� Check if the Wi-Fi name contains special characters� Please do not
use special characters like ! @#& ￥%/\ �
2� Do not use a 5Ghz network�
Please download and install ECOVACS HOME App�
Move DEEBOT to the front of the Station to retrieve the map�
Find the restored map in the Map Management and tap "Use This Map"
to retrieve it� You can lock the map in the ECOVACS HOME App�
If this problem persists after trying the above solutions, please restart
mapping�
During cleaning, do not move DEEBOT�
Make sure DEEBOT automatically return to the Station after cleaning�
Make sure the Side Brush clicks into place�
Please place the Station correctly according to the instructions in the
[Charging DEEBOT] section�
Check whether the Station is connected to power supply� Do not
manually move the Station�
It is recommended that DEEBOT start cleaning from the Station�
Keep the charging route clear�
to connect via
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