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troubleshooting
EN
symptom
Dim or no flame
Flame does
not move.
Ember bed is
not glowing or
dimming.
LED flashing
"OH".
LED flashing
"E-1".
LED flashing
"E-2".
LED flashing
"E-3".
50
W415-4173 / A-0 / 11.20.23
problem
Flame brightness not selected.
Flame LEDs issue.
Main PCB board issue.
Motor is stalled/malfunctioning.
Brightness not selected.
Ember LED issue.
Main PCB board issue.
Appliance has overheated
and safety thermal switch
has tripped.
Error code for temperature
sensor.
Error code for blower.
Error code for heater
solution
See "operation" section.
Inspect the LED and replace, if necessary.
Inspect the main PCB board and replace, if necessary.
Cycle on/off. If problem persists, consult dealer.
See "operation" section.
Inspect the ember bed LEDs and replace, if necessary.
Inspect the main PCB board and replace, if necessary.
Unplug power or turn off the circuit breaker. Allow appliance to
cool for 15 minutes, then plug in the appliance or turn the breaker
on. If problem persists, consults your dealer.
Consult local service dealer.
Inspect / replace temperature sensor.
Consult local service dealer.
Inspect wire harness / replace blower and heater assembly.
Consult local service dealer.
Inspect wire harness / replace blower and heater assembly.
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