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10.0 troubleshooting
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should
service and repair this electric appliance.
symptom
Appliance will not
Appliance is not plugged into
come on when
an electrical outlet.
power button/
Hard wire connections are
switch is put into
not correct.
the "on" position.
Appliance has overheated
and safety thermal switch
has tripped.
Main PCB board issue.
Appliance turns
House circuit breaker has
off and will not
tripped.
turn on.
Appliance's fuse has blown.
Appliance has overheated
and safety thermal switch
has tripped.
Appliance has
Power failure.
returned to default
settings.
Remote control
Low/dead batteries.
does not work.
Remote receiver malfunction.
No warm air
Heater setting not selected.
coming out of the
Heater has been locked out.
appliance.
Room temperature is higher than
appliance setting (if set to room
temperature).
Appliance has overheated
and safety thermal switch
has tripped.
Hard wire connections are not
correct.
Heater issue.
Heater shuts off
Room is too warm.
automatically.
problem
Check plug, and plug in the appliance if necessary.
See "hard-wiring installation" section.
Unplug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Inspect the circuit board and replace, if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Re-program appliance to original settings (not applicable with all
appliances).
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
See "operation" section.
See "operation" section.
Reset temperature setting.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
See "hard-wiring installation" section.
Inspect the blower and heater and replace, if necessary.
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will also
turn on automatically if the room temperature drops below the
pre-set temperature.
troubleshooting
solution
W415-4173 / A-0 / 11.20.23
EN
49
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