Whirlpool ET14NK Guide D'utilisation Et D'entretien page 18

Requesting Assistance or Service
Before calling for assistance or service, please check "Troubleshooting" on page 16. It may save you the cost of
a
service call. If you still need help, follow the instructions below.
For assistance or service in the U.S.A.:
1. If you need assistance* . . .
Call Whirlpool Consumer Assistance
Center telephone number. Dial toll-free
from anywhere in the U.S.A.:
Ea
w
l-800-253-1 301
and talk with one of our trained consultants.
The consuttant can instruci you in how to obtain satisfac-
tory operation from your appliance or, if service is neces-
sary, recommend a qualified service company in your
area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
2. If you need service* . . .
Whirlpool has a nationwide network
of authorized Whirlpool service
companies. Whirlpool service technicians
El
%RlKE
are trained to fulfill the product warranty
and provide after-warranty service, any-
where in the United States. To locate the authorized
Whirlpool service company in your area, call our Con-
sumer Assistance Centertelephone number (see Step 1)
or look in your telephone directory Yellow Pages under:
'APHMNCE4DUSEHDlD-
*wAsHIN YAcwNEs L
MAJOR, SERVlCE & REPAIR
DRYER% SERVICE L REPNIR
-SW whlrlpcd ARpnm.ca 01
-sMWhlllpoolAppbnmor
Autlmdmd whlrlpod serbb Arnhorlzd whlllpd SoMm
(Enmp*:xM Smke co.)
(~x-vz smka co.)
3. If you need FSP.
replacement parts . . .
FSP is
a
registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whir-appliance. FSP replacement parts will fit
right
and work right,
because they are made to the
same exacting specifiitions used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 2 or call the Whirlpool Consumer Assistance
Center number in Step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l
Contact the Major Appliance Consumer Action Panel
(MACAP). MACAP is a group of independent con-
sumer experts that voices consumer views at the
highest levels of the major appliance industry.
l
Contact MACAP only when the dealer, authorized
servicer, and Whirlpool have failed to resolve your
problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chiigo, IL 60606
l
MACAP will in turn inform us of your action.
'When asklng for help or service:
Please provide a detailed description of the problem, your appliance's complete model and serial numbers,
and the purchase date. (See page 1.) This information will help us respond properly to your request.