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14.
Repairs
14.1
Sending for repair
NOTICE!
Transporting of hazardous materials without a permit is a violation of federal law.
Clean the instrument thoroughly and decontaminate!
› When returning products, please enclose a general description of the type of
malfunction and the media used. If information regarding media used is missing, the
instrument cannot be repaired.
› Only send the device without a battery installed.
› Shipment is at the risk and the cost of the sender.
Contact addresses:
Starlab International GmbH
Neuer Höltigbaum 38
22143 Hamburg
T: +49 (0)40 675 99 39 0
F. +49 (0)40 675 99 39 20
info@starlab.de
all other contacts: www.starlabgroup.com
15.
Calibration service
ISO 9001 and GLP-guidelines require regular examinations of your volumetric instruments. We
recommend checking the volume every 3 - 12 months. The interval depends on the specific
requirements on the instrument. For instruments frequently used or in use with aggressive media,
the interval should be shorter.
Just send in the instruments to be calibrated, accompanied by an indication of which kind of cali-
bration you require. Your instruments will be returned within a few days together with a Certificate
of Calibration. For further information, please contact Starlab Pipette Calibration Service or your
Starlab partner.
16.
Warranty and guarantee
We shall not be liable for the consequences of improper handling, use, servicing, operating or
unauthorized repairs of the instrument or the consequences of normal wear and tear especially
of wearing parts such as pistons, seals, valves and the breakage of glass as well as the failure to
follow the instructions of the operating manual. We are not liable for damage resulting from any
actions not described in the operating manual or if non-original spare parts or components have
been used.
ErgoOne
E Multi-Channel Pipettes · User Manual · 39
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