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7. Troubleshooting
PROBLEM
The appliance does not
start
The cooling fans
doesn't start when the
ON/OFF key is pressed.
Error codes:
ERROR CODE
E0
E2
E3
E4
E5
E6
The above cases are presented merely by way of examples of possible problems. In the event of
any problem, switch OFF the appliance immediately and contact the dealer.
Requesting spare parts:
To request spare parts, contact the dealer and refer to the part number indicated in
the spare parts drawings at the end of this handbook indicating also the appliance's
model and serial number.
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TRANSLATION OF THE ORIGINAL INSTRUCTIONS
POSSIBLE CAUSES
The electric plug is not inserted in the
socket.
The pan/wok/cookware has not been
positioned on the cooking surface or
it is not made of a ferromagnetic
material.
The ON/OFF key has not been
pressed.
The thermal protection has stopped
the appliance following overheating.
The protection fuse has blown.
The air vents below the appliance are
obstructed by dust or other residues
that reached the fans and blocked
them.
The pan/wok/cookware was not correctly positioned on the cooking surface or the
material of the cookware is not suited for induction cooking. The appliance shows "E0"
on the display and beeps, then after some seconds goes back to OFF mode.
Temperature sensor error. Contact your dealer to request technical support.
Overvoltage protection: if the input voltage is too high, the appliance shows this error
code and stops. Have a qualified technician check your electrical system and power
connection before trying to turn on the appliance again.
Under voltage protection: if the input voltage is too low, the appliance shows this error
code and stops. Have a qualified technician check your electrical system and power
connection before trying to turn on the appliance again.
Cooking surface overheating. The appliance has detected a too high temperature over
the cooking surface that may lead to internal overheating. This may be caused by the
operator heating empty cookware without any aliment inside. Allow the appliance to
cool down before trying to turn it on again.
IGBT transistor overheating (over 100°C). Allow the appliance to cool down and check
that the air vents on the bottom and on the rear are not obstructed. If the error code
still shows up after the appliance has cooled down, contact your dealer to request
technical support.
SOLUTIONS
Insert the plug in the electric socket.
Correctly position the
pan/wok/cookware on the cooking
surface and make sure it is suited for the
use with induction cooking hobs/woks.
Press the ON/OFF button and adjust the
power or the temperature as desired.
Wait 15-20 minutes for the appliance to
cool before trying again to start it.
Contact the dealer to request technical
support.
Contact the dealer to request technical
support.
MEANING
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