Palm m100 Serie Manuel D'utilisation page 24

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Troubleshooting
Troubleshooting data synchronization problems
If your data does not appear on your handheld and in Palm Desktop
software after a HotSync operation, try the steps in this section.
If you are attempting to synchronize with applications other than
NOTE
the Palm Desktop software (for example, Microsoft Outlook or
Lotus Notes) using a third-party conduit, please consult the
documentation that was provided with that conduit.
Check your desktop configuration:
Make sure you selected the username that matches your handheld.
1.
Make sure the date on your computer matches the date on your
2.
handheld.
Check the HotSync log:
Open the HotSync log.
1.
Windows computer.
select View Log from the menu.
Mac computer.
Palm folder and choose View Log from the HotSync menu.
Ensure that all applications are marked OK. If not, continue to the
2.
next section to check your conduit settings.
Check your conduit settings on a Windows computer:
Click the HotSync icon on the taskbar and select Custom.
1.
Select the username that matches the handheld you are attempting
2.
to synchronize.
Ensure that the application conduits (other than Backup and
3.
Install) are set to Synchronize the Files.
Check your conduit settings on a Mac computer:
Double-click the HotSync icon in the Palm folder.
1.
From the HotSync Manager menu, choose Conduit Settings.
2.
Select the username that matches the handheld you are attempting
3.
to synchronize.
Ensure that the application conduits (other than Backup and
4.
Install) are set to Synchronize the Files.
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Click the HotSync icon on the taskbar and
Double-click the HotSync Manager in the