Troubleshooting - Pit Boss MEMPHIS ULTIMATE 2.0 Manuel De L'utilisateur

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
ELECTRIC SMOKER
PROBLEM CAUSE
No power light / heating Not Connected To Power
light not turning on Source
Appliance not powered on
Bad connection at the
element
Power light is burnt out
Smoker cabinet Temperature sensor is dirty Check status of temperature sensor inside the smoker. Follow Care and Maintenance
temperature is inaccurate
Bad connection at the
element
Unit Takes Too Long / Cold Climate
Excessive Time To Achieve
Extension Cord Used
Desired Temperature
Smoker Is Too Packed
Water Pan Not Properly
Located
Door Not Closed
Control knob does not Temperature sensor is dirty Check status of temperature sensor inside the smoker. Follow Care and Maintenance
change the temperature
Bad connection at the
element
Door Not Closing Properly Poor Door Alignment
Damaged Door Seal
No smoke being produced Lack of Fuel, Poor Fuel
Quality
Element Times Out
Damaged Wood Chip Tray
22

TROUBLESHOOTING

SOLUTION
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is the
correct power supply (see Electric Wire Diagram for access to electric components). Ensure
all wire connections are firmly connected and dry.
Turn the smoker control knob to a higher setting to turn on the electric element. The power
light will only turn on when the electric element is on
Remove the electrical back cover from the back of the smoker. Unplug the connector of the
electrical wire and reconnect to the connection port. If no improvement, call for Customer
Care for replacement parts.
Call for Customer Care for replacement and instructions on how to replace.
instructions if dirty. Contact Customer Service for a replacement part if damaged.
Remove the electrical back cover from the back of the smoker. Unplug the connector of the
electrical wire and reconnect to the connection port. If no improvement, call for Customer
Care for replacement parts.
Outdoor temperature is below 65°C / 18°F, so the unit may take extended heating time.
Using an extension cord may reduce the power supply to the unit. Plug the appliance directly
into power source or ensure maximum length extension cord is 7.6 meters / 25 feet, minimum
gauge 12/3.
There is too much food in the cabinet. Place food on the cooking grids, leaving room between
each item to allow smoke and moisture to circulate evenly.
Check the water pan to ensure it is sitting properly on the support brackets. See Assembly
Instructions for further instruction.
Close door and adjust the door latches so the door is aligned properly and seals completely
around edges. Call for Customer Care for replacement parts if the door seal is damaged.
instructions if dirty. Contact Customer Service for a replacement part if damaged.
Remove the electrical back cover from the back of the smoker. Unplug the connector of the
electrical wire and reconnect to the connection port. If no improvement, call for Customer
Care for replacement parts.
Adjust door hinges to ensure that door is mounted correctly. See Assembly Instructions.
Door needs to be replaced. Contact Customer Care for a replacement parts.
Check wood chip box to check that level of wood chips is sufficient, and replenish if low.
Should the quality of wood chips be poor, or if the size of the fuel is too big, this may cause
too long of a time to begin smoking. Remove poor fuel and follow Care and Maintenance
instructions.
Open the air damper vents fully. Set the Control Knob to a higher temperature to turn on the
electric element for longer.
Wood chip tray needs to be replaced. Contact Customer Care for a replacement parts.