Stokke Steps Chair Notice D'utilisation page 2

RIGHT OF COMPLAINT AND EXTENDED WARRANTY
Applicable worldwide in respect of the
chair Stokke® Steps™, hereinafter
referred to as the product.
RIGHT OF COMPLAINT
The customer has a right of complaint
pursuant to the consumer protection
legislation applicable at any given time, which
legislation may vary from country to country.
Generally speaking, STOKKE AS does not grant
any additional rights over and above those
laid down by the legislation applicable at any
given time, although reference is made to the
"Extended Warranty" described below. The
rights of the customer under the consumer
protection legislation applicable at any given
time are additional to those under the
"Extended Warranty", and are not affected
thereby.
STOKKE "EXTENDED WARRANTY"
However, STOKKE AS, PO Box 707, N-6001
Ålesund, Norway, grants an "Extended
Warranty" to customers who register their
product in our Warranty Database. This may
be done via our webpage
www.stokkewarranty.com. Upon registration,
a warranty certificate will be issued and sent
to the customer electronically (e-mail) or by
ordinary mail.
Registration in the Warranty Database entitles
the owner to an "Extended Warranty" as
follows:
• 3-year warranty against any manufacturing
defect in the product.
The "Extended Warranty" also applies if the
product has been received as a gift or
purchased second-hand. Consequently, the
"Extended Warranty" may be invoked by
whoever is the owner of the product any given
time, within the warranty period, and subject
to the warranty certificate being presented
by th eowner.
The STOKKE "Extended Warranty" is
conditional upon the following:
• Normal use.
• The product only having been used for the
purpose for which the product is intended.
• The product having undergone ordinary
maintenance, as described in the mainte-
nance/instruction manual.
• Upon the "Extended Warranty" being
invoked, the warranty certificate shall be
presented, together with the original dates-
tamped purchase receipt. This also applies to
any secondary or subsequent owner.
• The product appearing in its original state,
hereunder that the only parts used have
been supplied by STOKKE and are intended
for use on, or together with, the product.
Any deviations herefrom require the prior
written consent of STOKKE.
• The serial number of the product not having
been destroyed or removed.
The STOKKE "Extended Warranty" does
not cover:
• Issues caused by normal developments in
the parts making up the product (e.g. col-
ouration changes, as well as wear and tear).
• Issues caused by minor variations in materi-
als (e.g. colour differences between parts).
• Issues caused by extreme influence from
external factors like sun/light, temperature,
humidity, environmental pollution, etc.
• Damage caused by accidents/mishaps – for
example any other objects having bumped
into the product or any person having over-
turned the product by colliding with it. The
same applies if the product has been over-
loaded, for example in terms of the weight
placed on it.
• Damage inflicted on the product by external
influence, for example when the product is
being shipped as luggage.
• Consequential damage, for example dam
age inflicted on any persons and/or any
other objects.
• If the product has been fitted with any acces-
sories that have not been supplied by Stokke,
the "Extended Warranty" shall lapse.
• The "Extended Warranty" shall not apply to
any accessories that have been purchased
or supplied together with the product, or at
a subsequent date.
STOKKE will under the "Extended
Warranty":
• Replace or – if STOKKE thus prefers – repair
the defective part, or the product in its
entirety (if necessary), provided that the
product is delivered to a reseller.
• Cover normal transport costs for any replace-
ment part/product from STOKKE to the
reseller from whom the product was pur-
chased. – No travel costs on the part of the
purchaser are covered under the terms of
the warranty.
• Reserve the right to replace, at the time of
the warranty being invoked, defect parts
by parts that are of approximately the same
design.
• Reserve the right to supply a replacement
product in cases where the relevant product
is no longer being manufactured at the time
of the warranty being invoked. Such product
shall be of corresponding quality and value.
How to invoke the "Extended Warranty":
Generally speaking, all requests relating to the
"Extended Warranty" shall be made to the
reseller from whom the product was
purchased. Such request shall be made as
soon as possible after any defect has been
discovered, and shall be accompanied by the
warranty certificate as well as the original
purchase receipt.
Documentation/evidence confirming the
manufacturing defect shall be presented,
normally by way of the product being brought
along to the reseller, or otherwise being
presented to the reseller or a STOKKE sales
representative for inspection.
The defect will be remedied in accordance
with the above provisions if the reseller or a
STOKKE sales representative determines that
the damage is caused by a manufacturing
defect.
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UK/IE