Questions About The Product - SOMFY Soliris io+MY Notice

Soliris io + MY

3.3. QUESTIONS ABOUT THE PRODUCT ?

Observations
The motorised product does not
automatically retract when the
wind is detected.
The motorised product does
not react when the sun appears/
disappears.
The motorised product rises
once an hour.
Copyright 2020 SOMFY ACTIVITES SA, Société Anonyme. All rights reserved.
©
Possible causes
External radio equipment is
interfering with the radio reception
(e.g. Hi-Fi radio headphones).
The Wind threshold is incorrectly
set.
The Sun function is not activated on
the remote control.
The sun sensor is dirty or blocked
with dust, leaves or snow.
External radio equipment is
interfering with the radio reception
(e.g. Hi-Fi radio headphones).
The sensor is detecting wind and
inhibiting the Sun function.
The sensor is not operating.
Solutions
Turn off all radio equipment nearby.
Contact an installer.
On the remote control, position
the cursor (A/M) on Auto (refer to
the remote control instructions).
Clean the sun sensor with a dry
cloth.
Turn off all radio equipment nearby.
Wait until the sensor has not
detected any wind and unlock the
motorised product.
Contact an installer.
EN
13