Questions About The Product - SOMFY Soliris io Notice

Soliris io

3.3. QUESTIONS ABOUT THE PRODUCT ?

Observations
The motorised product does not
automatically retract when the
wind is detected.
The motorised product does
not react when the sun appears/
disappears.
The motorised product rises
once an hour.
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Possible causes
External radio equipment
is interfering with the radio
reception (e.g. Hi-Fi radio
headphones).
The Wind threshold is incorrectly
set.
The Sun function is not activated
on the remote control.
The sun sensor is dirty or blocked
with dust, leaves or snow.
External radio equipment
is interfering with the radio
reception (e.g. Hi-Fi radio
headphones).
The sensor is detecting wind and
inhibiting the Sun function.
The sensor is not operating.
Solutions
Turn off all radio equipment
nearby.
Contact an installer.
On the remote control, position
the cursor (A/M) on Auto -
refer to the remote control
instructions.
Clean the sun sensor with a dry
cloth.
Turn off all radio equipment
nearby.
Wait until the sensor has not
detected any wind and unlock the
motorised product.
Contact an installer.
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