PROBLEM
POSSIBLE CAUSES
Coffee is too cold
Machine not preheated
i s
the correct
Cups not preheated
the
to 'Pre-warming the
Milk not heated enough
(if making a cappuccino or latté)
froth
latté on page 17.
No crema
Coffee is not tamped firmly enough
Coffee grind is too coarse
t o
Ground Coffee is not fresh
longer
TROUBLE SHOOTING GUIDE
3 0
WHAT TO DO
Ensure the red 'Heating' light cycles off as this
when the machine has reached
temperature.
The cup warming plate starts to warm up as
machine warms up. Please refer
cups' on page 15.
When the base of the jug becomes too hot to
touch this is when the milk is heated at the
correct temperature. Please refer to 'How to
milk for a cappuccino or
Refer to 'Tamping the coffee' on page 14.
Ensure you use a suitable espresso grind. Refer
'The Grind' on page 21.
Pre-ground coffee should not be kept for
than a week. Please refer to 'The coffee' on
PROBLEM
POSSIBLE CAUSES
No steam is generated
Machine is not turned on
a t
the
Water tank is empty
page 13.
Selector Control not in 'Steam' position
position.
button is selected for steam and
selected for hot water.
Steam Wand is blocked
be blocked,
wand using the spanner
tool. Please refer to
page 25.
WHAT TO DO
Ensure the machine is plugged in, switched on
the power outlet and the 'on/off' button is in
'on' position.
Refer to step 1 – Filling the water tank on
Turn the selector control to the 'Steam'
Ensure the steam
'Hot Water' button
Use the pin on the cleaning tool to clear the
opening. If the steam wand continues to
remove the tip of the steam
in the middle of the cleaning
'Care and cleaning' on
TROUBLE SHOOTING GUIDE
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