User Troubleshooting Table - CAIRE Companion 5 Manuel D'utilisation

Companion 5
Troubleshooting
It is recommended that you contact your healthcare
provider if your concentrator displays any
alarms or if you feel that your concentrator is
not working properly. You should not attempt to
repair the concentrator yourself. Repair should
only be performed by a trained service technician.

User Troubleshooting Table

Problem Possible Cause
1. The electrical cord is not plugged
The
in to an outlet.
concentrator
2. The electrical outlet is not providing
is turned on,
power.
but it is not
running.
3. Internal failure.
1. The flow control setting has been
changed.
2. Tubing has been disconnected.
3. The oxygen tubing or cannula is
You are
kinked.
experiencing
low or no
4. There is a leak in your cannula or
oxygen flow.
tubing.
5. Air flow into the concentrator is
impeded.
6. Internal failure.
Note: If your Companion 5 is still alarming after using the Alarm Conditions and Troubleshooting tables, please
contact Technical Service at 1-800-482-2473 with the alarm code displayed on the LCD Display.
16 - ENG PN 21420526-C4 B | User Manual
However, there are some troubleshooting steps that
you can take if you experience problems with your
CAIRE Companion 5. They are outlined in the
following table. You can use this chart by following
the checks for your problem in numerical order.
Your Action
1. Plug in the electrical cord.
2. Check your household fuse and circuit. Try a different
outlet.
3. Connect to a back-up oxygen supply. Contact your
healthcare provider immediately.
1. Verify that the flow control knob is set on your
appropriate Liter Per Minute (LPM) setting prescribed
by your doctor.
2. Verify that the tubing is tight at all connections (outlet
barb, humidifier bottle, water trap, etc). Re-secure any
connections if necessary.
3. Check for kinks or blockages in your tubing. Repair
if needed.
4. Inspect all tubing and the cannula for leaks. You can
do this by either listening or feeling for escaping air.
Replace leaky tubing or cannula.
5. Verify that nothing is blocking the inlets of the
concentrator. Be sure it is at least 12 inches (30 cm)
away from furniture, walls, or other obstructions.
6. Connect to a back-up oxygen supply. Contact your
healthcare provider immediately.