Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of
twelve months from the date of purchase, the product shall be free of defects in
materials and workmanship under normal use. During the warranty period, Digital
Security Controls shall, at its option, repair or replace any defective product upon
return of the product to its factory, at no charge for labour and materials. Any
replacement and/or repaired parts are warranted for the remainder of the original
warranty or ninety(90) days, whichever is longer. The original purchaser must
promptly notify Digital Security Controls in writing that there is defect in material or
workmanship, such written notice to be received in all events prior to expiration of
the warranty period. There is absolutely no warranty on software and all software
products are sold as a user license under the terms of the software license
agreement included with the product. The customer assumes all responsibility for
the proper selection, installation, operation and maintenance of any products
purchased from DSC. Custom products are only warranted to the extent that they
do not function upon delivery. In such cases, DSC can replace or credit at its
option.
International Warranty
The warranty for international customers is the same as for any customer within
Canada and the United States, with the exception that Digital Security Controls
shall not be responsible for any customs fees, taxes, or VAT that maybe due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to
the point of purchase. All authorized distributorsand dealers have a warranty
program. Anyone returning goods to Digital Security Controls must first obtain
an authorization number. Digital Security Controls will not accept any shipment
whatsoever for which priorauthorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to
normal use. It does not cover:
damage incurred in shipping or handling;
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damage caused by disaster such as fire, flood, wind, earthquake or lightning;
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damage due to causes beyond the control of Digital Security Controls such
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as excessive voltage, mechanical shock or water damage;
damage caused by unauthorized attachment, alterations, modifications or
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foreign objects;
damage caused by peripherals(unless such peripherals were supplied by
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Digital Security Controls);
defects caused by failure to provide a suitable installation environment for the
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products;
damage caused by use of the products for purposes other than those for
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which it was designed;
damage from improper maintenance;
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damage arising out of any other abuse, mishandling or improper application
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of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be
covered by Warranty: (i) freight cost to the repair centre; (ii) products which are not
identified with DSC's product label and lot number or serial number; (iii) products
disassembled or repaired in such a manner as to adversely affect performance or
prevent adequate inspection or testing to verify any warranty claim. Access
cards or tags returned for replacement under warranty will be credited or replaced
at DSC's option. Products not covered by this warranty, or otherwise out of
warranty due to age, misuse, or damage shall be evaluated, and a repair
estimate shall be provided. No repair work will be performed until a valid
purchase order is received from the Customer and a Return Merchandise
Authorisation number (RMA) is issued by DSC's Customer Service.
Digital Security Controls's liability for failure to repair the product under this
warranty after a reasonable number of attempts will be limited to a
replacement of the product, as the exclusive remedy for breach of warranty.
Under no circumstances shall Digital Security Controls be liable for any special,
incidental, or consequential damages based upon breach of warranty, breach
of contract, negligence, strict liability, or any other legal theory. Such damages
include, but are not limited to, loss of profits, loss of the product or any
associated equipment, cost of capital, cost of substitute or replacement
equipment, facilities or services, down time, purchaser's time, the claims of third
parties, including customers, and injury to property. The laws of some jurisdictions
limit or do not allow the disclaimer of consequential damages. If the laws of such
a jurisdiction apply to any claim by or against DSC, the limitations and
disclaimers contained here shall be to the greatest extent permitted by law.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any
and all other warranties, whether expressed or implied (including all
implied warranties of merchantability or fitness for a particular purpose)
And of all other obligations or liabilities on the part of Digital Security
Controls Digital Security Controls neither assumes responsibility for,
nor authorizes any other person purporting to act on its behalf to modify
or to change this warranty, nor to assume for it any other warranty or
liability concerning this product.
This disclaimer of warranties and limited warranty are governed by the
laws of the province of Ontario, Canada.
Digital Security Controls recommends that the entire system be completely tested
on a regular basis. However, despite frequent testing, and due to, but not limited
to, criminal tampering or electrical disruption, it is possible for this product to fail to
perform as expected.
Installer's Lockout
Any products returned to DSC which have the Installer's Lockout option enabled
and exhibit no other problems will be subject to a service charge.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty
products which are returned to its factory according to the following conditions.
Anyone returning goods to Digital Security Controls must first obtain an
authorization number. Digital Security Controls will not accept any shipment
whatsoever for which prior authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be
repaired and returned. A set fee which Digital Security Controls has
predetermined and which maybe revised from time to time, will be charged for each
unit repaired. Products which Digital Security Controls determines not to be
repairable will be replaced by the nearest equivalent product available at that
time. The current market price of the replacement product will be charged for each
replacement unit.
IMPORTANT - READ CAREFULLY: DSC Software purchased with or without
Products and Components is copyrighted and is purchased under the following
license terms:
This End-User License Agreement ("EULA") is a legal agreement between You (the
company, individual or entity who acquired the Software and any related Hard-
ware) and Digital Security Controls, a division of Tyco Safety Products Canada Ltd.
("DSC"), the manufacturer of the integrated security systems and the developer of
the software and any related products or components ("HARDWARE") which You
acquired.
If the DSC software product ("SOFTWARE PRODUCT" or "SOFTWARE") is inten-
ded to be accompanied by HARDWARE, and is NOT accompanied by new
HARDWARE, You may not use, copy or install the SOFTWARE PRODUCT. The
SOFTWAREPRODUCT includes computer software, and may include associated
media, printed materials, and "online" or electronic documentation. Any software
provided along with the SOFTWARE PRODUCT that is associated with a
separate end-user license agreement is licensed to You under the terms of that
license agreement. By installing, copying, downloading, storing, accessing or
otherwise using the SOFTWAREPRODUCT, You agree unconditionally to be
bound by the terms of this EULA, even if this EULA is deemed to be a modification
of any previous arrangement or contract. If You do not agree to the terms of this
EULA, DSC is unwilling to license the SOFTWAREPRODUCT to You, and You
have no right to use it.
SOFTWARE PRODUCT LICENSE
The SOFTWARE PRODUCT is protected by copyright laws and international
copyright treaties, as well as other intellectual property laws and treaties.
The SOFTWARE PRODUCT is licensed, not sold.
1. GRANT OF LICENSE This EULA grants You the following rights: Software
Installation and Use - For each license You acquire, You may have only one
copy of the SOFTWARE PRODUCT installed.
Storage/Network Use - The SOFTWARE PRODUCT may not be installed,
accessed, displayed, run, shared or used concurrently on or from different com-
puters, including a workstation, terminal or other digital electronic device
("Device"). In other words, if You have several workstations, You will have to
acquire a license for each workstation where the SOFTWARE will be used.
Backup Copy - You may make back-up copies of the SOFTWAREPRODUCT, but
You may only have one copy per license installed at any given time. You may
use the back-up copy solely for archival purposes. Except as expressly provided
in this EULA, You may not otherwise make copies of the SOFTWARE PRODUCT,
including the printed materials accompanying the SOFTWARE.
2. DESCRIPTION OF OTHER RIGHTSAND LIMITATIONS
Limitations on Reverse Engineering, Decompilation and Disassembly-
You may not reverse engineer, decompile, or disassemble the
SOFTWARE PRODUCT, except and only to the extent that such activity is
expressly permitted by applicable law not withstanding this limitation. You may
not make any changes or modifications to the Software, without the written
permission of an officer of DSC. You may not remove any proprietary notices,
marks or labels from the Software Product. You shall institute reasonable
measures to ensure compliance with the terms and conditionsof this EULA.
Separation of Components - The SOFTWARE PRODUCT is licensed as a
single product. Its component parts may not be separated for use on more than
one HARDWARE unit.
Single INTEGRATED PRODUCT- If You acquired this SOFTWARE with
HARDWARE, then the SOFTWARE PRODUCT is licensed with the HARDWARE
as a single integrated product. In this case, the SOFTWARE PRODUCT may
only be used with the HARDWARE asset forth in this EULA.
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EULA