Ikea Guarantee - IKEA TREVLIG Mode D'emploi

ENGLISH

IKEA GUARANTEE

How long is the IKEA guarantee valid?
This guarantee is valid for five years from the original date of purchase
of your appliance at IKEA. The original sales receipt, is required as
proof of purchase. If service work is carried out under guarantee, this
will not extend the guarantee period for the appliance.
Who will execute the service?
IKEA service provider will provide the service through its own service
operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused
by faulty construction or material faults from the date of purchase
from IKEA. This guarantee applies to domestic use only. The exceptions
are specified under the headline "What is not covered under this
guarantee?" Within the guarantee period, the costs to remedy the
fault e.g. repairs, parts, labour and travel will be covered, provided that
the appliance is accessible for repair without special expenditure. On
these conditions the EU guidelines (Nr. 99/44/EG) and the respective
local regulations are applicable. Replaced parts become the property
of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine the product and decide,
at its sole discretion, if it is covered under this guarantee. If considered
covered, IKEA Service Provider or its authorized service partner
through its own service operations, will then, at its sole discretion,
either repair the defective product or replace it with the same or a
comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage caused by failure
to observe operating instructions, incorrect installation or by
connection to the wrong voltage, damage caused by chemical or
electrochemical reaction, rust, corrosion or water damage including
but not limited to damage caused by excessive lime in the water
supply, damage caused by abnormal environmental conditions.
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not affect normal
use of the appliance, including any scratches and possible color
differences.
• Accidental damage caused by foreign objects or substances and
cleaning or unblocking of filters, drainage systems or soap drawers.
• Damage to the following parts: ceramic glass, accessories, crockery
and cutlery baskets, feed and drainage pipes, seals, lamps and lamp
covers, screens, knobs, casings and parts of casings. Unless such
damages can be proved to have been caused by production faults.
• Cases where no fault could be found during a technician's visit.
• Repairs not carried out by our appointed service providers and/
or an authorized service contractual partner or where non-original
parts have been used.
• Repairs caused by installation which is faulty or not according to
specification.
• The use of the appliance in a non-domestic environment i.e.
professional use.
• Transportation damages. If a customer transports the product to
his home or another address, IKEA is not liable for any damage that
may occur during transport. However, if IKEA delivers the product to
the customer's delivery address, then damage to the product that
occurs during this delivery will be covered by IKEA.
• Cost for carrying out the initial installation of the IKEA appliance.
• However, if an IKEA appointed Service Provider or its authorized
service partner repairs or replaces the appliance under the terms
of this guarantee, the appointed Service Provider or its authorized
service partner will reinstall the repaired appliance or install the
replacement, if necessary.
• This does not apply within Ireland, customer should contact the
local IKEA dedicated after sales line or the appointed Service
Provider for further information.
(just for GB)
These restrictions do not apply to fault-free work carried out by a
qualified specialist using our original parts in order to adapt the
appliance to the technical safety specifications of another EU country.
How country law applies
The IKEA guarantee gives you specific legal rights, which cover or
exceed all the local legal demands. However these conditions do not
limit in any way consumer rights described in the local legislation.
Area of validity
For appliances which are purchased in one EU country and taken to
another EU country, the services will be provided in the framework of
the guarantee conditions normal in the new country.
An obligation to carry out services in the framework of the guarantee
exists only if the appliance complies and is installed in accordance
with:
- the technical specifications of the country in which the guarantee
claim is made;
- the Assembly Instructions and User Manual Safety Information.
The dedicated AFTER SALES for IKEA appliances
Please don't hesitate to contact IKEA appointed Authorized Service
Centre to:
- make a service request under this guarantee;
- ask for clarifications on installation of the IKEA appliance in the
dedicated IKEA kitchen furniture;
- ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best assistance, please read
carefully the Assembly Instructions and/or the User Manual before
contacting us.
How to reach us if you need our service
Please refer to the last page
of this manual for the full list
of IKEA appointed Authorized
Service Centre and relative
national phone numbers.
In order to provide you a quicker service, we recommend
to use the specific phone numbers listed on this manual.
Always refer to the numbers listed in the booklet of the
specific appliance you need an assistance for. Please also
always refer to the IKEA article number (8 digit code) and
12 digit service number placed on the rating plate of your
appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee to
apply. The sales receipt also reports the IKEA name and article
number (8 digit code) for each of the appliances you have
purchased.
Do you need extra help?
For any additional questions not related to After Sales of your
appliances please contact your nearest IKEA store call centre. We
recommend you read the appliance documentation carefully before
contacting us.
14