Defects - Malfunctions - Faema X20 Guide Rapide

18. Defects - Malfunctions

Direct action by the customer
Before calling service personnel, to avoid unnecessary expense, check whether the machine problem corresponds to one of the cases listed below.
PROBLEM
The coffee machine does not work and the
touch screen (4) is off.
Water leaking from the cup tray (11).
Coffee dispensing time too short.
Coffee drips out of machine.
Loss of water under the machine.
Machine heated up, but it does not dispense
coffee.
The automatic level-control devices remain in
operation.
* These operations are possible ONLy if the "User Programming" item is enabled in the machine configuration menu, which can only be accessed
by the installer technician.
CAUSE
No electricity supply.
Drain clogged.
Low coffee dose.
Coffee too old.
* Coffee ground too coarse.
High coffee dose.
* Coffee ground too fine.
Discharge clogged up.
Discharge basin hole blocked.
Water supply or water softener tap closed.
No water in system.
Same causes as above.
33 EN
SOLUTION
Check the electricity supply.
Check the position of the ON/OFF switch (9).
Clean.
Increase the dose.
Use new coffee.
* Use a finer grind.
Decrease the dose.
* Use a coarser grind.
Clean.
Open.
Wait until water is available or call the service
centre.
Same solution as above.