Troubleshooting - Pit Boss PB820FB Instructions

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit www.pitboss-grills.com and click SUPPORT. You may also contact your local Pit Boss authorized dealer or
contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE
LCD Screen Will Grill is not properly
plugged in.
Not Light Up
The fuse on the
circuit board has
blown out
The GFCI outlet has
been tripped.
Temperature Dial
Fire in Burn Pot Auger Not Primed
Will Not Light
Auger Motor Is
Jammed
Igniter Failure
"ErH" Error Code The grill has
overheated, possibly
due to grease fire or
excess fuel.
"ErR" Error Code Temperature probe
wire not making
connection.
"ErP" Error Code Unit Not Turned Off
Properly When Last
Connected To Power.
Power Outage While
Unit In Operation.
Flashing Dots on The igniter is ON
LCD Screen
20

TROUBLESHOOTING

SOLUTION
Ensure grill is plugged into a working power source. Remove hopper access panel (see
Electric Wire Diagram for diagram), and ensure all wire connections are firmly connected.
Remove the two screws on the front facing panel of the hopper, above and below the
Digital Control Board. Lift up slightly, and carefully pull it forward. Check the fuse for a
broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Remove hopper access panel (see Electric Wire Diagram for diagram), and ensure all wire
connections are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Temperature dial is still in the OFF position. Turn temperature dial to SMOKE to start-up the
unit. The LCD screen will light up.
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the fire pot. If not primed, the igniter will
timeout before the pellets reach the fire pot. Follow Hopper Priming Procedure .
Remove cooking components from the grill barrel. Turn the temperature dial to SMOKE, and
visually inspect the auger feed system.
Remove the two screws on the front facing panel of the hopper, above and below the
Digital Control Board. Lift up slightly, and carefully pull it forward. Inspect the auger feed
motor rotation. Ensure the auger motor bracket is not damaged. If not operating properly, call
Customer Service for a replacement part.
Electric igniter needs to be replaced. Follow Manual Start-up Procedure to continue use of
grill; however, contact Customer Service for a replacement part.
Turn the temperature dial to OFF, and allow grill to cool.
Follow Care and Maintenance instructions. After maintenance, remove pellets, and confirm
positioning of all component parts. To clear the error, turn the temperature dial to OFF, open
the lid, wait 3 to 4 minutes, then select desired temperature.
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any
damage. Ensure probe wire connections are firmly connected, and connected correctly to
the digital control board.
Safety feature prevents an automatic restart. Turn temperature dial to OFF, and wait
two minutes. Turn temperature dial to SMOKE or desired temperature. If error code still
displayed, contact Customer Service.
This is not an error that effects the grill. Used to show that the unit is in Start-Up mode.
The igniter will turn off after five minutes. Once the flashing dots turn off, the grill will
begin to operate at the desired temperature selected.