In the Case of Problems
13 In the Case of Problems
Service hotline
Should problems arise with the telephone, please refer to the following in-
formation first. In the case of technical problems, please contact our hot-
line under tel. 0900 00 16 75 (only valid for calls within Switzerland − costs
at time of going to print: CHF 2.00 / min.). In the case of claims under the
terms of guarantee, contact your sales outlet. There is a 2 year period of
guarantee.
Problems and solutions
Problems
Solutions
No connection
− Check that the handset has been registered on the
to base station
possible
No telephone
− The telephone is not connected properly or is de-
calls possible
− Test whether the telephone connection is in order
− The power adaptor plug is not plugged in or there
− The rechargeable batteries are empty or defective.
− The handset is too far from the base station.
− Dialling mode is set incorrectly. . Page 100
Connection is
− The handset is too far from the base station.
disturbed or cut
− The base station is in an unsuitable location.
off
The system no
− Reset all the functions to their default settings.
longer re-
sponds
− Disconnect the power adapter plug briefly from the
106
base station with the correct PIN code.
. Page 107
fective. Only use the telephone connection cable
supplied.
by using another telephone.
is a complete power failure.
. Page 101
power socket.
The batteries
− The batteries are empty or defective.
are empty with−
− Place the handset in the base station properly.
in a short time
Clean the contact surfaces on the handset and
base station with a soft, dry cloth.
− Place the handset in the base station for 15 hours.
The caller num-
− The caller number display (CLIP) is a supplemen-
ber display
tary service offered by your telephone network pro-
1
(CLIP
) does
vider.
not function
− The caller has suppressed the transmission of
their phone number.
The answering
− Ensure that the correct power adapter plug has
machine does
been connected to answering machine.
. Page 86
not work
The answering
− Ensure that the answering machine is connected
machine does
correctly and switched on.
not record any
− Check whether the answering machine memory is
messages
full. Delete messages from the memory, if neces-
sary. . Page 96
No memo can
− Check whether the answering machine memory is
be recorded
full. Delete messages from the memory, if neces-
sary. . Page 96
No remote ac-
− Check that you are using the correct remote ac-
cess PIN code. . Page 96
cess functions
can be execu-
− The telephone used for remote access must be set
ted
to tone dialling.
1
CLIP: Calling Line Identification Presentation