34 Progress
Problem
The hob deactivates.
Residual heat indicator
does not come on.
The heat setting changes
between two levels.
The sensor fields become
hot.
There is no sound when
you touch the panel sen‐
sor fields.
comes on.
comes on.
and a number come
on.
You can hear a constant
beep noise.
If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an
Authorised Service Centre. Give the data
from the rating plate. Give also three digit
Possible cause
You put something on the
sensor field
.
The zone is not hot because
it operated only for a short
time or the sensor is dam‐
aged.
Power management oper‐
ates.
The cookware is too large or
you put it too near to the
controls.
The sounds are deactivated.
Child Safety Device or Lock
operates.
There is no cookware on the
zone.
The cookware is unsuitable.
The diameter of the bottom
of the cookware is too small
for the zone.
There is an error in the hob.
The electrical connection is
incorrect.
letter code for the glass ceramic (it is in
the corner of the glass surface) and an
error message that comes on. Make sure,
you operated the hob correctly. If not the
servicing by a service technician or dealer
will not be free of charge, also during the
Remedy
Remove the object from the
sensor field.
If the zone operated sufficient‐
ly long to be hot, speak to an
Authorised Service Centre.
Refer to "Daily use".
Put large cookware on the rear
zones, if possible.
Activate the sounds. Refer to
"Daily use".
Refer to "Daily use".
Put cookware on the zone.
Use suitable cookware. Refer
to "Hints and tips".
Use cookware with correct di‐
mensions. Refer to "Technical
data".
Deactivate the hob and acti‐
vate it again after 30 seconds.
If
comes on again, discon‐
nect the hob from the electrical
supply. After 30 seconds, con‐
nect the hob again. If the prob‐
lem continues, speak to an
Authorised Service Centre.
Disconnect the hob from the
electrical supply. Ask a quali‐
fied electrician to check the in‐
stallation.