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Troubleshooting
EN
Problem
The station cannot
automatically empty the
dust box.
The water level in the
washboard is abnormal.
The mop pad holder is
raised abnormally.
There is water under
the clean water tank or
around the seal.
For more support, contact us via https://global.dreametech.com
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Solution
Check whether the dust bag in the dust tank is full.
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base station, or
the dust box. If any, clean the blocked part in time.
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so. If the problem
persists, please contact the after-sales service team.
Gently press down on the used water tank to make sure it is installed correctly.
Remove the washboard and check whether the sewage drain is blocked and clean it.
Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the robot. If the
problem persists, please contact the after-sales service team.
When taking out the clean water tank, some water in the pipe may be left under the tank or around the seal. This is
normal. Please wipe with a dry cloth.
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