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Troubleshooting
Problem
The charging speed is
slow.
The noise increases while
the robot is operating.
The robot moves without
following the set route.
The robot misses the
rooms to be cleaned.
The robot will not resume
cleaning after charging.
Solution
It takes about 3.5 hours to fully charge the robot when its battery is low.
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down
to extend the battery life.
The charging contacts on both the robot and the base may be dirty, please wipe them with a dry cloth.
Check whether the dust box filter is clogged. If so, clean it or replace it.
A hard object may be caught in the main brush or the dust box. Check and remove any hard object.
The main brush or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
Objects such as power cords and slippers should be organized before using the robot.
Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before using the
robot.
Wipe the 3D line laser sensor on the robot with a clean, soft cloth to keep it clean and unobstructed.
Make sure that the doors of the rooms to be cleaned are open.
Check whether there is a threshold higher than about 2 cm at the door of the room. The robot cannot climb over high
thresholds or steps.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally.
Please try drying the floor before using the robot.
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
The robot will not resume cleaning after you manually place the robot on the base station or send the robot to charge via
the app or the button
.
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