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Common Issues
Problem
Auto-emptying is not working.
The mop is not washed.
Poor drying effect.
Solution
• Auto-emptying is disabled. Check in-app settings.
• Dock dustbin is not installed. Check and install.
• Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
• The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode. Adjust cleaning
or DND duration, or start emptying manually.
• The mop will not be washed if not used.
• The robot will not return to the dock for mop washing if it does not start from the dock or no dock is
found on the app map.
• Check tank placement and refill or empty as required.
• Check that the water filter has been correctly installed.
• Auto Drying is disabled in the app. Check and enable.
• Drying will stop if any button pressed on the robot or robot departs from the dock during drying.
• The humidity of ambiance is high, set a longer drying duration though app to get a better drying effect.
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