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Common Issues
Problem
Is power always being drawn when the robot is
on the charging dock?
Does the robot need to be charged for at least 16
hours the first three times it is used?
No or little water during mopping
Cleaning does not resume after recharging
The robot cannot return to the charging dock
after spot cleaning or when it has been moved
manually
The robot has begun to miss certain spots
The LED status indicator light on the dock is
steady red.
Reduced emptying performance or unusual noise
when emptying.
Robot voice alert: Error 42. Maintenance brush
jammed. Clean it and remove blockages.
Reduced mop washing performance.
Solution
• The robot will draw power while it is docked to maintain battery performance, but power consumption
is minimal.
• No, the robot can be used any time after it has been fully charged.
• Check whether there is water in the water tank and use the mobile app to set the scrub intensity or
check the manual for full instructions on how to correctly install the mop cloth and mop mount.
• Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a space
requiring a top-up charge, if the robot was placed manually on the charging dock before it returned to
the dock automatically, it will not be able to continue cleanup.
• After spot cleaning or a significant position change, the robot will re-generate the map. If the charging
dock is too far away, it may not be able to return to recharge and must be placed on the charging dock
manually.
• The wall sensor or cliff sensors may be dirty. Wipe them with a soft dry cloth.
• The dustbin or dust bag is not in place. Check and correct installation.
• Voltage error. Check that local voltage meets the requirements listed on the dock.
• Check clean water tank placement or refill as required.
• Check dirty water tank placement or empty as required.
• Check that the water filter has been correctly installed.
• The main brushes or main brush cover is not properly installed. Check and correct installation.
• The filter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.
• If the brush stops at the left side, it may be jammed. Remove any items jamming it.
• If the brush stops at the right side, the filter may be blocked or is not installed in place. Clean and correct
installation.
• The mop is not attached properly. Reinstall.
• The floor is dirty. Change the mop washing mode to "Deep" in the app for better cleaning.
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