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For Customers in USA and Canada
Conditions of RICOH IMAGING North America Warranty
1. RICH IMAGING products originally distributed by RICOH IMAGING AMERICAS CORPORATION
and RICOH IMAGING CANADA and purchased through our authorized distribution channels,
are warranted by RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA
to the original retail purchaser for a period of one year from date of purchase against defects
in material and/or workmanship.
2. This warranty is limited to repair of defects in material and/or workmanship. These repairs will
be made at no charge to the customer. However, all charges related to shipping the product
to the service center are the responsibility of the owner. (Note: RICOH IMAGING AMERICAS
CORPORATION and RICOH IMAGING CANADA will not assume the responsibility for damages
or loss encountered in transit to the service center but will assist in processing any claims
whenever possible.)
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3. This warranty does not cover finishes or batteries, nor does it cover damages resulting from
accident, misuse, abuse, dirt, water, sand, battery leakage, tampering, servicing performed
or attempted by unauthorized service agencies. This warranty is valid only in the country
where this product is purchased. Routine cleaning and normal cosmetic and mechanical wear
are not covered under the terms of this warranty. RICOH IMAGING AMERICAS CORPORATION
and RICOH IMAGING CANADA shall not be liable for any consequential or incidental damages
resulting from any breach of warranty, express or implied, applicable to this product.
4. Please be sure to keep your original or a copy of your proof of purchase receipt (bill of sale),
to obtain warranty service during the warranty period. The dated proof of purchase receipt
(bill of sale) must be provided to ensure warranty status. If the dated proof of purchase receipt
(bill of sale) is not received with the product, a repair estimate will be issued.
Some states do not allow limitations on how long an implied warranty lasts, so the above
limitations may not apply to you. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitations may not apply to you.
This warranty gives you specific rights and you may have other legal rights which vary from
state to state. This warranty policy does not affect the consumer's statutory rights.
Register your product:
USA: https://us.ricoh-imaging.com/register-product/
CAN: https://www.ricoh-imaging.ca/register-your-ricoh-imaging-product/
For service-related inquiries:
USA: https://us.ricoh-imaging.com/repairs/
CAN: https://www.ricoh-imaging.ca/support/repairs/
For technical support:
USA: https://us.ricoh-imaging.com/online-support/
Tel: 1-800-234-0276
CAN: https://www.ricoh-imaging.ca/support/digital-support/
Tel: 1-800-224-6767
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