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13. Warranty certificate
All of our products undergo strict quality checks to ensure that they reach you in perfect condition. In the unlikely event that your
device develops a fault, please contact our service department at the address shown on this guarantee card. Of course, if you
would prefer to call us then we are also happy to offer our assistance under the service number printed below. Please note the
following terms under which guarantee claims can be made:
• These guarantee terms cover additional guarantee rights and do not affect your statutory warranty rights. We do not charge
you for this guarantee.
• Our guarantee only covers problems caused by material or manufacturing defects, and it is restricted to the rectification of
these defects or replacement of the device. Please note that our devices have not been designed for use in commercial, trade
or industrial applications. Consequently, the guarantee is invalidated if the equipment is used in commercial, trade or industrial
applications or for other equivalent activities. The following are also excluded from our guarantee: compensation for transport
damage, damage caused by failure to comply with the installation/assembly instructions or damage caused by unprofessional
installation, failure to comply with the operating instructions (e.g. connection to the wrong mains voltage or current type), mis-
use or inappropriate use (such as overloading of the device or use of non-approved tools or accessories), failure to comply with
the maintenance and safety regulations, ingress of foreign bodies into the device (e.g. sand, stones or dust), effects of force or
external influences (e.g. damage caused by the device being dropped) and normal wear resulting from proper operation of the
device.
The guarantee is rendered null and void if any attempt is made to tamper with the device.
• The guarantee is valid for a period of 3 years starting from the purchase date of the device. Guarantee claims should be
submitted before the end of the guarantee period within two weeks of the defect being noticed. No guarantee claims will be
accepted after the end of the guarantee period. The original guarantee period remains applicable to the device even if repairs
are carried out or parts are replaced. In such cases, the work performed or parts fitted will not result in an extension of the
guarantee period, and no new guarantee will become active for the work performed or parts fitted. This also applies when an
on-site service is used.
• In order to assert your guarantee claim, please send your defective device postage-free to the address shown below. Please
enclose either the original or a copy of your sales receipt or another dated proof of purchase. Please keep your sales receipt in
a safe place, as it is your proof of purchase. It would help us if you could describe the nature of the problem in as much detail
as possible. If the defect is covered by our guarantee then your device will either be repaired immediately and returned to you,
or we will send you a new device.
Of course, we are also happy offer a chargeable repair service for any defects which are not covered by the scope of this guar-
antee or for units which are no longer covered. To take advantage of this service, please send the device to our service address.
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