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After sales
Wear and tear
The different heavy wear items are standard items. Always replace worn parts and/or parts with
identical components for sales in the trade or with your dealer.
Solving basic issues
Do not attempt to access or repair an electrical component yourself. Contact the specialist closest
to you for an appointment with a qualified person.
The information below is for explanatory purposes and is not intended to assist the user in repairs.
Any such resolution procedure must be performed by a qualified professional, aware of safety issues
and familiar with electrical maintenance.
Description of the issue
After switching the battery on, the
engine doesn't assist the pedalling.
Battery autonomy is shorter
(note: battery performance is directly
influenced by user weight, baggage,
Possible causes
1) the engine cable (waterproof
connection seal) is loose
2) the brake lever is not properly
returned to normal position, which
forces the switch off
3) the fuse of the battery is blown
4) The speed sensor is too far from
the magnetic disk on the B.B. axis
5) the connection between the sensor
and the controller is not established
or has a faulty contact.
1) insufficient charge time
Resolution
Firstly, check that the battery is
charged. If not, charge it.
1) Check that the connection is well
established, without any give
2) replace the brake lever in its
normal position carefully without
braking
3) open the top of the battery pack
and check the condition of the fuse. If
it is blown, contact your retailer or
licensed
professional
replacement
4) adjust the distance between the
sensor and the magnetic tape so that
it is not larger than 3 mm
5) Make sure the controller and
sensor are connected properly.
1) Please charge the battery following
the instructions (chapter 7.3)
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