VELTIUM LITE Zero Guide De L'utilisateur page 60

8. TROUBLESHOOTING
In this section you can find the answer to doubts or incidents that may occur while using the
charger and/or the VELTIUM App.
8.1 CHARGER STATUS
If the indicator light of the charger shows colors different from those identified in section 3.
CHARGER STATES AND COLOR CODES, it may indicate an issue that can be identified through
different ERROR STATES:
LOST CONNECTION WITH THE METER (Flashing yellow):
The charger has lost its connection with the Meter and is trying to recover it.
ACTION REQUIRED:
• Verify that the Meter has power supply.
• Check that there is no damage to the Ethernet cable connecting the Meter and the
charger has not been damaged and is properly connected at both ends.
• If the charger is connected to the internet via a Local Network, check that the router
and other network elements (switch, etc.) have power supply and are functioning
correctly.
• If after these verifications the charger, indicator remains in this state, restart the
charger. If after a few minutes Indicator does not shows green colour, enter to the App
VELTIUM and in the charger's CONFIGURATION screen, select
Control section and contact the User Support service for specific assistance with this
issue, using the
TEMPORARY ERROR (Flashing red):
The charger has detected an abnormal situation in the vehicle charging process and has
stopped the charge for safety reasons.
ACTION REQUIRED:
• Disconnect the vehicle from the charger. This will make the error message disappear
and return the charger to its AVAILABLE status.
PERMANENT ERROR (Red):
The charger has detected an internal fault and has stopped the charge for safety reasons.
ACTION REQUIRED:
• Disconnect the vehicle from the charger and restart it.
• If this status continues after restarting the charger, contact the User Support service for
specific help with this problem, using the
Contact button.
*
Only in LITE Uno and
LITE Kubo chargers
Contact button.
60
No in the Dynamic Power