DeVilbiss Healthcare Drive 1025DS Guide D'instruction page 13

WARRANTY
Drive DeVilbiss Healthcare warrants the DeVilbiss 10 Liter Oxygen Concentrator under the conditions and limitations stated below . Drive DeVilbiss warrants this equipment to
be free from defects in workmanship and materials for three (3) years from date of factory shipment to the original purchaser, (typically the healthcare provider) unless
contractually specified otherwise. This warranty is limited to the Buyer of new equipment purchased directly from Drive DeVilbiss, or one of its Providers, Distributors, or
Agents. Drive DeVilbiss' obligation under this warranty is limited to product repair (parts and labor) at its factory or at an Authorized Service Center. Routine maintenance
items, such as filters, are not covered under this warranty, nor does it cover normal wear and tear.
Warranty Claims Submissions
The original purchaser must submit any warranty claim to Drive DeVilbiss or to an Authorized Service Center. Upon verification of the warranty status, instructions will be
issued. For all returns, the original purchaser must (1) properly package the unit in a DeVilbiss approved shipping container, (2) properly identify the claim with the Return
Authorization Number, and (3) send the shipment freight prepaid. Service under this warranty must be performed by Drive DeVilbiss and/or an Authorized Service Center.
NOTE– This warranty does not obligate Drive DeVilbiss to provide a loaner unit during the time that an oxygen concentrator is undergoing repair.
NOTE– Replacement components are warranted for the unexpired portion of the original Limited Warranty.
This warranty shall be voided, and Drive DeVilbiss shall be relieved of any obligation or liability if:
• The device has been misused, abused, tampered with, or used improperly during this period .
• Malfunction results from inadequate cleaning or failure to follow the instructions .
• The equipment is operated or maintained outside the parameters indicated in the Drive DeVilbiss operating and service instructions .
Unqualified service personnel conduct routine maintenance or servicing.
•
Unauthorized parts or components (i.e., regenerated sieve material) are used to repair or alter the equipment.
•
Unapproved filters are used with the unit.
•
THERE IS NO OTHER EXPRESS WARRANTY . IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY AND TO THE EXTENT PERMITTED BY LAW ANY AND ALL IMPLIED WARRANTIES ARE
EXCLUDED . THIS IS THE EXCLUSIVE REMEDY AND LIABILITY FOR CONSEQUENTIAL AND INCIDENTAL DAMAGES UNDER ANY AND ALL WARRANTIES ARE
EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW . SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,
OR THE LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU .
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
NOTE – International warranties may vary.
ORDERING AND RETURNING PARTS
Drive DeVilbiss Customer Service Contact Information
Customer Service (USA): 800-338-1988
International Department: 814-443-4881 / DHCinternational@DeVilbissHC.com
Ordering Non-Warranty Replacement Parts
Order non-warranty parts and literature from your Drive DeVilbiss provider .
RETURN AND DISPOSAL
This device may not be disposed of with household waste . After use of the device, please return the device to the provider for disposal . This device contains electrical and/or
electronic components that must be recycled per EU Directive 2012/19/EU-Waste Electrical and Electronic Equipment (WEEE). Non-infectious used accessories (e.g. nasal
cannula) can be disposed of as residential waste. The disposal of infectious accessories (e.g. nasal cannula from an infected user) must be made via an approved waste
disposal company . Names and addresses can be obtained from the local municipality .
PROVIDER'S NOTES - Cleaning and Disinfection When There is a Patient Change
NOTE – Recommendations for preventative maintenance at 3-year intervals are outlined in the Service and Maintenance Guidance below.
Drive DeVilbiss Healthcare recommends that at least the following procedures be carried out by the manufacturer or a qualified third party between uses by different patients.
NOTE – If the following described complete processing of the concentrator by an appropriately trained individual is not possible, the device should not be used by another
patient.
NOTE – If preventive maintenance is due at this time, these procedures should be carried out in addition to the servicing procedures.
1 . Use disinfectants safely . Always read the label and product information before use .
2 . Always wear personal protective equipment when performing this procedure . Use suitable gloves and safety glasses . Cover exposed skin on arms to prevent
accidental contact with bleach solution that has been applied to the concentrator .
3 . Dispose of all accessories that are not suitable for reuse . This includes but may not be limited to the oxygen tubing, tubing connectors, nasal cannula and/or mask,
oxygen outlet connector, and humidifier bottle.
4 . Clean the exterior of the concentrator with a clean lint-free cloth . Heavy soil should be removed with a clean lint-free cloth dampened with water . A soft bristled
brush dampened with water can be used to remove stubborn soil . Dry the concentrator using a clean lint-free cloth if water was used to remove soil .
5. Use 5.25% chlorine bleach (Clorox Regular Liquid Bleach or equivalent). Mix one (1) part bleach with four (4) parts water in an appropriate clean container. This
ratio produces a one (1) part bleach to five (5) total parts solution (1:5). The total volume (amount) of solution required is determined by the number of concentrators
NOTE – An alternate suitable disinfecting agent (e.g. Mikrobac® forte or Terralin® Protect) may also be used. Follow disinfectant
in need of disinfection .
manufacturer's instructions.
6 . Apply the bleach solution in an even manner to the cabinet and power cord using a clean lint-free cloth . The cloth should be dampened only and not dripping of
solution . Do not use a spray bottle to apply the solution . Do not saturate the device with the solution . Take care that no solution enters the vent areas on the
concentrator base or the Auxiliary O2 fitting area on the back of the unit. Avoid over-saturating the cabinet seams so that no solution residue builds up in these
areas . Avoid the caster wells located on the bottom of the unit .
7 . Exposure time of the disinfectant solution should be 10 minutes minimum to 15 minutes maximum .
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