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TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit does not turn on.
Pan is not holding at the setpoint
temperature.
Error Message Guide
Problems with the Induction Warmer are indicated on the LED display with an error code. Below is an explanation of each error
code. Always investigate and correct the causes of an error.
Error Code
Unit over voltage
Unit under voltage
Internal over
temperature
Hardware error
Temperature sensor
defective
Communication error
SERVICE INFORMATION
United States and Canada
The warranty on Hatco Induction Dry Wells is for two (2) years
from date of purchase or 30 months from date of shipping from
Hatco, whichever occurs first.
Warranty Problems
If you experience a problem with an Induction Dry Well during the
warranty period, contact the Hatco Parts and Service Team at:
Telephone: 414-671-6350
E-mail: partsandservice@hatcocorp.com
When contacting Hatco for warranty service, please supply the
following information:
• Model of unit
• Serial number (located on the bottom of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
Probable Cause
No power to unit.
Electronic controls defective.
Pan bottom is not touching the glass.
Error
Voltage of electrical system is too high for
the unit.
Voltage of electrical system is too low for the
unit.
The internal temperature of the unit has
exceeded the safe limit.
Unit is experiencing a disturbance in the
power supply and has shut down to protect
unit from damage.
Temperature sensor is defective.
Internal
communication
components. Unit has shut down for protection
against damage.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before performing
any cleaning, adjustments, or maintenance.
Make sure power cord is plugged into an appropriate receptacle
(see SPECIFICATIONS section). Check circuit breaker and reset
as necessary. Check for damage to power cord. Check electrical
receptacle. Make sure the control cable is plugged in properly.
Contact Authorized Service Agent or Hatco for assistance.
Check if handles are in vertical position. Make sure pan is not
sitting on the handles. Check if the pan bottom is flat.
Description
error
between
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency, log onto our website at
www.hatcocorp.com, select the Support pull-down menu, and
click on "Find A Service Agent"; or contact the Hatco Parts and
Service Team by phone/e-mail.
14
WARNING
Corrective Action
Corrective Action
Plug the unit into a properly grounded electrical
receptacle of the correct voltage, size, and plug
configuration. See the SPECIFICATIONS section
for details
Turn off unit and allow to cool for a minimum of
30 minutes before restarting. If error still exists,
contact Authorized Service Agent or Hatco for
assistance.
Turn off unit and allow to cool for a minimum of
10 minutes before restarting. If error still exists,
contact Authorized Service Agent or Hatco for
assistance.
Contact Authorized Service Agent or Hatco for
assistance.
Replace the control cable and restart the unit. If
error still exists, contact Authorized Service Agent
or Hatco for assistance.
English
IWELNM-0424
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