Troubleshooting; After-Sales Service - LOHBERGER LOBO Série Manuel D'utilisation

21. Troubleshooting

In the event of a fault (power failure, overload, etc.) turn the air regulator to position 0 and keep the combustion chamber door
closed; do not add fuel. open all shut-off devices in the heating system. If there is any damage or a fire hazard, leave the building
immediately and call the fire brigade.
Problem / Fault
Chimney still cold or stale air in the chimney.
The fuel used is too smoky, moist or of poor qual-
ity
Smoke escaping during
heating up or heating
Heating gas flue or chimney excessively sooty or
blocked
Weather-induced, stale air in the chimney
Incorrect setting of air supply (too low, not suitable
for the fuel being used)
Wrong, too damp or inferior fuel is being used
Temperature too low
Weather-induced, stale air in the chimney.
(stove fails to heat
properly)
Appliance or chimney very sooty or blocked.
open cleaning cover opening (cover not screwed
back on after last cleaning)
Incorrect setting of air supply (too low, not suitable
for the fuel being used)
Temperature too high
Firebox door open, damaged seal or viewing glass
(risk of overheating)
in the door has come loose.
Incorrect fuel is being used.
Side walls of the com-
Indicates incomplete combustion (wood too moist,
bustion chamber are
combustion temperature too low)
sooty

22. After-sales service

Austria
(Head office)
LoHBERGER Heiz u. Kochgeräte Technologie GmbH
Landstraße 19
5231 Schalchen
Telefon: 07742/ 5211-199
Telefax: 07742/ 58765-199
E-Mail: service@lohberger.com
Please note:
To enable our customer service to deal with repairs and supplying
spare parts quickly and to your satisfaction, we require the following
information with your service request:
• Your correct address
• Your telephone and fax number or email address (if available)
• The exact appliance designation (see nameplate)
• When can our customer service call on you?
• The purchase date
• An exact description of the problem or the type of service you are
requesting
• Please have your invoice ready at hand
In this way you help us to save time and money and also to serve
you more efficiently.
english
Possible cause Solution
Light ball of paper in the stove and allow it to burn out.
„14. Fuels" page 18
As soon as possible, thoroughly clean the stove and the connect-
ing ducts; have the chimney swept.
„17. Start-up" page 19
„16. Adjustment of the air supply" page 19
„14. Fuels" page 18
„17. Start-up" page 19
Thoroughly clean combustion chamber, ash chamber and heating
gas ducts. Have chimney swept.
Screw cleaning cover back on.
„16. Adjustment of the air supply" page 19
Close door immediately, check seals, screw the viewing glass into
place.
„14. Fuels" page 18
„14. Fuels" page 18,
„16. Adjustment of the air supply" page 19,
The amount of wood is possibly not sufficient, so the combus-
tion chamber remains too cold.
21