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Troubleshooting
EN
ASSISTANCE VIDEOS ARE AVAILABLE ON WWW.NESPRESSO.COM - VISIT THE "MACHINES" SECTION
1. No light on the button.
2. No coffee, no water.
3. Coffee is not hot enough.
4. The machine doesn't start and has light
steady on. If blinking, see next points.
5. The machine doesn't start and light blinks
alternately; 1 blink and 1 pause.
6. Light blinks while machine is running.
7. Light blinks and machine is not running.
8. Light blinks alternately 2 blinks and 1 pause
continuously. Machine is not running.
9. Leakage or unusual coffee flow.
10. Machine turns to "OFF mode".
11. Light alternately blinking 3 times and then
steady on.
12. Coffee grounds in the cup.
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- The machine has turned OFF automatically; push the button or "UNLOCK" the machine.
- Check that the water tank is filled.
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked
and push the button to start.
- Preheat cup with hot drinking water from the tap.
- Check that handle is properly locked.
- If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct
position, that the handle is properly locked and push the button to start.
- Fill the water tank and push button to start.
- If coffee is flowing normally, this indicates the machine is working properly.
- If only water is flowing, the machine is executing a user request for either cleaning,
descaling or emptying the system. Refer to the corresponding paragraph in this user
manual.
- It will take some time before the coffee flow comes out (due to barcode reading and pre-
wetting the coffee).
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked
and push the button to start.
- Fill the water tank and push button to start.
- During regular Coffee/Espresso preparation: 1) Unlock the handle and open the machine
head to check that a fresh undamaged capsule is inserted in the correct position. 2) Check
that the handle is in "LOCKED" position. 3) Check that the water tank is filled.
- During Descaling, Emptying and Cleaning: 1) Check that capsule is ejected. 2) Check that
the handle is in "LOCKED" position.
- During Programming Volume: 1) Check if a capsule has been well inserted. 2) Please refer
to the corresponding chapter.
- Check that the water tank is well positioned.
- To save energy the machine will turn off after 2 minutes of non-use.
- Descaling needed: machine can be operated when alert appears only a few times after this
alert before descaling becomes necessary.
- Perform the cleaning procedure twice.
- Check the mains, plug, voltage, and fuse.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a
cleaning as per cleaning section.
- Descale if necessary.
- If you are cleaning, descaling or emptying the system, check that no capsule
is inserted then close, lock the machine and push the button to start one of
these operations.
- Check that handle is properly locked.
- If there is no intention to clean, descale, or empty the system, then push the
button to stop the machine.
If problem persists, call Nespresso.
- Turn the machine to "OFF mode" by pushing the button for 3 seconds
and then push it again to turn the machine ON. Now wait approximately
20 minutes to allow the machine to cool down after extensive use.
- If problem persists:
1. Unlock the handle and open machine head.
2. Replace capsule (if needed).
3. Disconnect powercord from the outlet and plug the machine back into
outlet after 10 seconds.
4. Close the head and press the button to turn ON and press again to start
brewing. If problem persists, call Nespresso.
- See paragraph on "Energy Saving Concept".
- See paragraph on "Cleaning".
15.05.19 11:33
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