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TROUBLESHOOTING FOR AWH 55/65-USB
Problem
Solution
My headset does not work with
• Headset may be out of range of the base. Move closer
the base unit.
• Headset battery needs to be charged. See page 7.
• Listening volume is too low. Press the volume up
• You may have to re-subscribe your headset with the
My headset does not work with
• Check compatibility list on www.plantronics.com/
my softphone.
• Headset battery needs to be charged. If you are
• AWH 55/65-USB may not be set as the default audio
I cannot hear caller.
• Check that all cords are connected correctly.
• Check that the base has power (green indicator light)
• Headset may be out of range of the base. Move
• Adjust the listen volume on the headset (see page 12),
• Ensure the headset speaker is positioned snugly
• Incorrect softphone model selected. Be sure you
• You may need to resubscribe the headset. See page 18.
Callers cannot hear me.
• Headset is muted. Press the mute button on headset
• Headset microphone boom aligned incorrectly.
• Speak volume is too low. Increase the speak volume
• Headset battery needs to be charged. See page 7.
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to base unit until the headset is within range. Range
varies with office environment.
If you are using a laptop that regularly goes into
standby or hibernation, the optional AC power
supply is provided to ensure the headset can be
continuously charged.
button on the headset. See page 12.
base. See page 18.
personocall to ensure your softphone is compatible
for remote answer and disconnect.
using a laptop that regularly goes into standby or
hibernation, the AC power supply is available to
ensure the headset can be continuously charged.
device in your softphone application.
and the headset battery is fully charged.
closer to base unit until the headset is within range.
Range varies with office environment.
softphone and PC audio control.
over your ear.
have selected the correct softphone model through
the software.
to unmute the microphone. See page 12.
Align the headset boom with your mouth.
on your softphone until you can be heard by callers.
If the volume is still too low, increase the microphone
level on your computer.
Problem
Solution
Sound in headset is distorted.
• Lower the listen volume on your softphone until
I can hear echo in headset.
the distortion disappears.
• If the distortion is still present, lower the listen
volume control on the computer.
• Adjust volume on headset. See page 12.
I can hear too much background
• Speak volume is too high. Lower the speak volume
on your softphone until the noise disappears. If the
conversation or noise.
noise is still present, lower the microphone volume
control on the computer.
I hear static that does not allow
• Link to headset is lost. Try to reestablish a link by
me to communicate.
pressing the call control button.
• Unplug the USB charger first, then unplug the AC
charger (if used) from the base for 5 seconds. Plug the
USB charger back in first, then AC adapter (if used)
to power back up.
• Reset the whole system as described on page 18.
People I talk to can hear a buzz
• Move the AWH 55/65-USB base further away from your
phone.
in the background.
• AC charger is plugged into a power strip. Plug the
AC charger into the wall directly.
• The AWH 55/65-USB will set itself as the default audio
The other headset I was using
device in Windows.
to listen to music does not work
Windows
any more.
change the device used for audio.
• Headset may require reset. See page 18.
My headset stops responding
to button presses.
• Headset battery needs to be charged. See page 7.
• If you are using a laptop that regularly goes into
standby or hibernation, the optional AC power
supply is provided to ensure the headset can be
continuously charged.
Battery talk time performance
• Battery is going bad; replace the battery with a
new battery pack. Call Plantronics at 1-800-544-4660
is significantly degraded even
ext. 5538. See page 19.
after a full charge.
• Try changing earloop sizes. Experiment to find the
Headset is uncomfortable when
best fit or use the over-the-head band supplied.
worn in over-the-ear mode.
• One beep every 10 seconds is caused by a low battery
I hear beeps in the headset.
warning. Recharge battery by returning headset to
the base charging cradle for one to three hours until
charge light stays lit or quits blinking.
• Two beeps is an out of range warning. Move closer
to the base.
• Three beeps every 15 seconds indicate your mute is on.
Press the mute button once to turn mute off.
®
Use the Audio settings in
under Sounds and Audio Devices to
®
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