HEADSET CONTROLS
Key
Feature
Action
Listening volume
Rock back and forth
Press straight in and
Smart button
hold for more than
2 seconds
Short key press
Mute
straight in
Rock in one direction
Flash
Flash
for more than 2 seconds
Making/answering/
Short key press
ending calls
Low battery warning
Return headset
(5 minutes of talk
to charging cradle
time remaining)
Out of range warning
Move closer to base
– when on an
active call
Incoming call
Press call control
notification
button to answer call
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Tone
Ascending/descending
tones, 2 tones at limit
3 tones every 15 seconds
Mid tone
1 tone every 10 seconds
2 tones before range limit.
3 tones beyond range limit
and active call will be
suspended. 1 tone will
sound when returning
within range; call will be
re-established if within
15 minutes
3 repetitive tones
BASE INDICATOR LIGHTS
Action
Charging
Fully charged
Muted
Headset not in base
Headset link active
Headset link inactive
TROUBLESHOOTING FOR AWH55/65-USB
Problem
Solution
I plugged everything in but the
• Check that the USB cable is connected to a
indicator lights won't come on.
powered computer.
• Check that the computer is turned on and not in
standby or hibernation mode.
• If using a USB hub, check that the AC power supply
is correctly connected and that the hub can supply
250mA to charge the headset.
• If using the AC charger, check that the AC charger
jack is connected to the base unit, that the AC charger
is securely connected to a working wall outlet, and
that it is the model supplied by Plantronics.
Status Indicator Light (green)
Charge Indicator Light (red)
Light
Red light illuminates brightly
Red light goes off
Green light flashes quickly
Red light illuminates softly
Green light flashes slowly
Solid green light
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