Troubleshooting Guide; Customer Care - Philips SmartSleep Manuel D'utilisation

Troubleshooting Guide

Problem
Unable to sync the headband
with the app.
Headband does not turn on
when power button is pressed.
Cannot achieve successful
connection for use.
Headband indicator light pulses
green and orange.
If you are not able to resolve your problem using this troubleshooting guide, or if you
require assistance setting up, using, or maintaining your device contact Philips Customer
Care for support.

Customer Care

For assistance, visit our website: www.philips.com/support or call toll free
1-844-669-9935. Online information is available 24 hours a day, 7 days a week.
Solution
Check that Bluetooth is turned on on your phone.
Ensure that your phone and headband are in close
range to enable the Bluetooth to connect.
Turn the headband off (3 second press) and back on
(1 second press).
Try a factory reset. With the USB cable and charger
connected, press and hold the power button for 15
seconds. The indicator light will begin to flash green
indicating the factory reset has completed.
Ensure that the headband is charged by plugging
it in to the wall outlet. The status indicator light will
display a solid green light if it is fully charged.
Put a dab of water on your forehead under the
forehead sensor to help it connect.
Ensure that the device is fully charged and
powered on.
Check that the SmartSleep Sensor is placed on
the bone behind the right ear and that no hair is
underneath it. Check that the sensor connector is
snapped to the sensor.
Check that the sensor band is placed across the
middle of your forehead and that there is no hair
underneath it.
A device error has occurred. If the green/orange
pulsing light is displayed for longer than 5 seconds,
press the power button to clear the error. If the green/
orange pulsing light continues, contact customer care
for support.
15