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Troubleshooting
To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless
testing requires power.
Noisy and/or Vibration/Walking
• Check if the washer was properly leveled and the
locking nuts are securely tightened up against the
base frame of the washer.
• Check and determine all five of the shipping bolts and
spacers have been fully removed from the rear panel
of the washer.
• Check for proper load size and distribution. If clothes
load is too small, add a few towels to balance the
clothes load better.
• Check the tightness of motor fastening nut. Tighten if
necessary.
• Clean floor and bottom side of washer feet. Check
clearance. It is shown on the back of machine and
Installation Instruction.
Rubber Feet Leaving Marks on Floor
• Use a pencil eraser to remove mark.
• Walk washer into location, do not drag.
Additive Cups Full of Water
• Small amount of water in bottom of additive cups is
normal.
• Remove and wash Dispenser Tray, removable Cup,
and Rinse Cap.
• Level washer.
Buttons do not Respond
• Option and Function buttons respond differently
according to each cycle.
• Control Lock feature has been selected. To disable
feature press and hold Wash/Rinse Temp and Spin
Speed simultaneously until a beep is heard.
• When display shows "00", only the Power Off button
will function. Press Power Off and make new cycle
selections.
Consumer Information Codes
If the consumer observes codes on display, see table
below.
LED
Description
Display
The water level fails to
drop below the Low
nd
Water level reset
within 15 minutes,
before a spin begins.
WARNING
Diagnostic
code
1
4
Door failed to unlock
LO
after 3 attempts.
Continuous fill of 12
nF
minutes. Total fill of 14
minutes.
Door failed to lock after
FL
3 attempts.
Water sensor level
LE
fault.
A fault is detected in
the water level sensor.
OE
Data (frequency)
shows the water level
is at or above the
overflow level.
A key is sensed to be
pressed more than 30
E2
seconds, the key will
be assumed to be
stuck.
Never exceeded 400
dc
rpm due to an
unbalanced load.
The door has not been
opened after two
complete wash cycles.
od
Door switch was not
seen open since the
last two final spins.
Open door lock switch
dL
with motor running.
Door switch is read as
open and the door
dS
locked switch is read
as locked.
Motor tach signal
bE
exists without motor
running.
Abnormal high/low
tE
temp or ohm
resistance seen.
Machine control is
attempting to drive the
motor but is not seeing
any tach response.
E3
Visual check shows
motor is not moving.
(Locked, Hall Sensor
fault)
2
3
4
8
E
15
10
17
18
22
25
29
2E
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