Dimplex Revillusion RBF24DLX Manuel D'utilisation page 23

Warranty
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective
in material or workmanship during (i) the
2 year limited warranty period for products
other than fireplace surrounds (mantels)
and trims, and (ii) the 1 year limited warranty
period for surrounds (mantels) and trims,
you have the following rights:
Glen Dimplex Americas will in its
•
sole discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Glen
Dimplex Americas may, in lieu of repair or
replacement, choose to refund the purchase
price for such product or part.
• Limited warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide lim-
ited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period ending at
midnight on the first anniversary of the date
of first purchase, Glen Dimplex Americas will
in its sole discretion either repair or replace such
defective product or part without charge. If Glen
Dimplex Americas is unable to repair or replace
such product or part, or if repair or replacement
is not commercially practicable or cannot be
timely made, Glen Dimplex Americas may, in
lieu of repair or replacement, choose to refund
the purchase price for such product or part. This
limited warranty entitles the purchaser to on-
site or in-home warranty services. Accordingly,
Glen Dimplex Americas will be responsible for
all labour and transportation costs associated
with the repair or replacement of the product
or part except as follows: (i) charges may be
levied for travel costs incurred to travel to the
purchaser's site where the product is located if
the purchaser's site is beyond 30 miles (48 km)
from the closest service depot of Dimplex's
dealer or service agent; and (ii) the purchaser
is solely responsible for providing clear access
to all serviceable parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the first anniversary of the first
purchase and ending at midnight on the
second anniversary of the date of first
purchase, this limited warranty entitles the
purchaser to replacement parts only without
charge. If Glen Dimplex Americas is unable
to replace such part, or if replacement is not
commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
replacement, choose to refund the purchase
price for such part. The purchaser shall not
be entitled to on-site or in-home warranty
services. The purchaser shall be responsible
for all expenses incurred for the removal of
the part and installation of the replacement
part including, without limitation, all shipping
costs and transportation costs to and from the
authorized dealer's or service agent's place of
business and all labour costs. Such costs shall
not be the responsibility of Dimplex.
• For surrounds (mantels) and trims for
the period ending at midnight on the first
anniversary of the date of first purchase,
Glen Dimplex Americas will in its sole discre-
tion either repair or replace such defective
surrounds (mantels) and trims or part thereof
without charge. If Glen Dimplex Americas is
unable to repair or replace such product or part,
or if repair or replacement is not commercially
practicable or cannot be timely made, Glen
Dimplex Americas may, in lieu of repair or
replacement, choose to refund the purchase
price for such product or part. The purchaser
shall not be entitled to on-site or in-house
services. The purchaser is responsible for all
expenses incurred for repair or replacement of
such product or part including, without limita-
tion, all shipping costs and transportation costs
to and from the authorized dealer's or service
agent's business and all labour costs. Such
costs shall not be the responsibility of Dimplex.
• On-site or in-home services not provided
under this warranty may be performed at the
purchaser's specific request and expense at
Dimplex's then-current rates for such services.
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