Service; Troubleshooting - SMA SUNNY TRIPOWER 60 Instructions D'installation

SMA Solar Technology AG

4 Service

4.1 Troubleshooting

The information is organized in tables showing messages
appearing in the LCS tool, known as events. The tables
contain descriptions of events as well as explanations of
which actions to take when an event occurs.
Type of event
ID
Display
Description
Measure
DGO
Hotline
PV
Grid-Related Events
ID Status
message
1 to 6
7 to 9
10 to 15
16 to18
19, 22
31 to 33
Installation Guide
Indicates whether the event relates to grid, PV, internal or fail safe issues.
The specific event ID.
Text shown in display.
Description of the event.
Description of which action to take prior to contacting any other parties.
If the prescribed action has not identified the malfunction, contact the DGO for further assistance.
If the prescribed action has not identified the malfunction, contact Service for further assistance
(see Section 6 "Contact", page 53).
If the prescribed action has not identified the malfunction, contact the PV module supplier for
further assistance.
Description
Grid voltage too low.
Grid voltage average over 10
minutes too high.
Grid voltage too high.
The inverter has detected a
voltage peak on the grid.
Power frequency too low or
too high.
DC current share in utility grid
is too high.
Measure
Check voltage and AC
installation. If the voltage is zero,
check the fuses.
Check that the installation is
correct in accordance with the
installation manual. If so, request
a new grid code file with
increased voltage limit or reactive
power for voltage suppression.
Check voltage and AC
installation.
Check voltage and AC
installation.
Check power frequency.
For repeated daily occurrences,
perform onsite grid analysis.
4 Service
DGO Hotline PV
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STP60-10-IA-xx-10 39