Service; Troubleshooting Chart - Thermador Masterpiece Série Mode D'emploi

Service

Faults often have simple explanations. Before calling
Customer Service, please refer to the table below and
attempt to correct the fault yourself.
WARNING
9
RISK OF ELECTRIC SHOCK
Improper repairs are dangerous. Only an authorized
servicer may perform repairs and may replace
damaged plug and connections. Remove the power
plug or turn off the circuit breaker or fuse in the fuse
box if the appliance is damaged or not working. Call
Customer Service.

Troubleshooting Chart

Oven Problem
Oven door is locked and will not open, even after
cooling.
Oven is not heating.
Operations with steam or descaling do not start or do
not continue.
After switching on an operating mode, a message is
shown on the display that indicates that the
temperature is too high.
The appliance prompts you to rinse.
Oven temperature is too hot or too cold.
Oven light is not working properly.
Oven light does not turn off.
Cannot remove lens cover on light.
Clock and timer are not working properly.
"E" and a number appears in display and control
beeps.
With a new oven there is a strong odor when oven is
turned on.
Control does not react when a key is touched.
Fan is running during modes that do not use
convection.
Warm air or steam escapes from oven vent.
WARNING
9
RISK OF ELECTRIC SHOCK
Work on the appliance electronics must be
▯
performed by an authorized servicer.
Always disconnect the appliance from the power
▯
supply when work is carried out on the
electronics. Switch off the circuit breaker or
remove the fuse from your household fuse box.
Possible Causes and Suggested Solutions
Turn the oven off at the circuit breaker and wait five minutes.
Turn breaker back on. The oven should reset itself and will be
operable.
Check circuit breaker or fuse box to your house. Make sure
there is proper electrical power to the oven. Be sure oven
temperature has been selected.
The water tank is empty or operations are locked due to the
descaling process. Fill the water tank and continue the
descaling process.
The appliance has not cooled sufficiently. Allow the appliance
to cool and switch the operating mode on again.
The power supply has been disconnected or the appliance
has been switched off during the descaling process. Once
the appliance is switched on again, rinse it twice.
The oven thermostat needs adjustment. See "Oven
Temperature Offset" under "Adjust Basic Settings".
Call Customer Service.
Check for obstruction in oven door. Check to see if hinge is
bent.
There may be soil build-up around the lens cover. Wipe lens
cover area with a clean dry towel prior to attempting to
remove the lens cover.
Make sure there is electrical power to oven.
This is a fault code. Follow the instructions in the display. If
the code remains or there are no instructions in the display,
press INFO to display more information (if applicable) and to
turn off the beep. If the code is still displayed, write down the
fault code number, turn off the oven, and call Service.
This is normal with a new oven and will disappear after a few
uses.
Be sure that pad is clean. Touch the center of the touchpad.
Use the flat part of your finger.
On some models, the convection fan runs while the oven is
preheating for the bake mode. This is normal.
It is normal to see or feel steam or warm air escaping from
the oven vent. Do not block the vent.
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