General Trouble Conditions; The Control Panel Is Displaying A Telephone Line Trouble Condition - Johnson Controls tyco 3G4000W Manuel D'utilisation

Table 15: LED signal indications
Number of Number of Blue
Red Flashes Flashes
2 On
3 On
4 On

General trouble conditions

The control panel is displaying a telephone line trouble condition.

• Ensure T1 and R1 of the 3G4000W are wired to the Tip and Ring terminals of the control panel
• If the 3G4000W red light is flashing refer to the troubleshooting guide.
40
Trouble Type
Receiver Not
Available Trouble
Receiver Supervision
Trouble
Tamper Trouble
3G4000W 3G (HSPA) WIRELESS ALARM COMMUNICATOR INSTALLATION MANUAL 5.0
Trouble Notes
• Contact the monitoring station
to verify that the 3G4000W
programming is correct (receiver
IP address, remote port, DNIS if
used, etc.).
• Contact your central station to
verify they are not experiencing
any receiver issues.
• Ensure the correct APN, login and
password are programmed for
the SIM card being used.
• Contact the cellular service
provider and ensure the SIM card
has been provisioned correctly.
It must support a 3G data plan
and billing plan or data sessions
to the receiver will fail.
• Contact your central station to
verify they are not experiencing
any receiver issues.
• Verify the 3G4000W is still able to
connect to the cellular network.
• Review event buffer logs using
DLS to determine when the
trouble condition has occurred
and restored, then check to see if
3G cellular service outages have
been reported for the area.
• Ensure the front cover is secured
and the wall tamper is pressed
firmly against the wall. The wall
tamper can be disabled using a
software programming option in
DLS if it is not required.