Steca Tarom 4545 Notice D'installation Et D'utilisation page 73

ES
Guarantee conditions for PV products
from Steca Elektronik GmbH
4. Enforcement of the commercial guarantee
The following procedure should be followed in order to process a guarantee claim.
First, it should be clarified to what extent the problem could be caused by the product.
In order to do this, contact your point of sale or report to Steca directly.
A defective device should be sent together with a description of the fault, a copy of the receipt of
purchase and a description of the system used to the point of sale or directly to Steca.
Steca will analyse the device in the case of a guarantee claim and if necessary, repair or replace it and
send it back free of charge.
If there is no guarantee claim entitlement, the customer will be informed and will on request receive at
their own expense a price recommendation for the repair work or an offer for a replacement device.
In cases of inspection of an intact device without faults and rejection of a price recommendation, Steca
retains the right to charge a standard fee.
If no repair or replacement is made, the customer bears the costs for any return postage of the
defective product. However, Steca also offers correct disposal, free of charge, of the defective device.
5. Defects in materials and workmanship
The commercial guarantee and legal guarantee only apply to defects in materials, workmanship and
software, insofar as these can be attributed to inadequate professional ability on the part of Steca.
Steca reserves the right at its own discretion to repair, adapt or replace the faulty products. If an error
is found in the software, a software update can be installed. There is no general claim entitlement for a
software update for a product extension.
For products repaired or replaced by Steca, the commercial guarantee applies up to the expiration of
the original period of guarantee.
As a rule, Steca offers a 6-month guarantee on repair work.
6. Rights from the commercial guarantee – damages and costs not covered
In the event of a fault to commercial guarantee entitled products occurring during the commercial
guarantee period, a free repair or exchange of a product exhibiting at least the same specifications is
carried out at the discretion of Steca. The repair and the exchange are carried out exclusively in the
Steca factory or at service points authorised by Steca.
The original or at least equivalent packaging must be used for shipment to Steca. The full cost of
shipment is to be met by the commercial guarantee entitled operator. If the fault is covered by the
guarantee, Steca bears the costs for the return postage. If the fault is not covered by the guarantee,
the customer will be charged for the return postage. Any damage caused during transport must be
reported immediately to the carrier company.
Any claims from this commercial guarantee, above and beyond a free repair or a free replacement are
excluded, in particular, claims for reimbursement for financial losses caused by failings, such as lost
income resulting from failure in output, assembly and disassembly costs and the costs of fault
diagnostics. Steca can claim a lump sum from the commercial guarantee entitled operator for work per
product supplied, if no significant fault is detected on the commercial guarantee entitled product
supplied, or if no claim is made on the commercial guarantee on other grounds.
This commercial guarantee does not cover service work conducted on the product on site, or repairs or
replacement.
Steca Elektronik GmbH I Mammostrasse 1 I 87700 Memmingen I Germany I www.steca.com Page 2 of 3
Tel +49 (0) 8331 8558-0 I Fax +49 (0) 8331 8558-132 Version 1.0 I FB 227-01EN
748.429 73