Troubleshooting - Napoleon NEFB33H Instructions D'installation Et D'opération

9.0 TROUBLESHOOTING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM
Dim or no fl ame
Ember bed is not
glowing or dimming
No warm air coming
out of appliance
Appliance turns off
and will not turn on
Appliance will not
come on when power
button pushed ON
Remote control does
not work
Heater shuts off
automatically
Flame does not move
"OH" Flashing
"EH" fl ashing
"EB" fl ashing
"E1" fl ashing
"E2" fl ashing
!
PROBLEM
Flame brightness not selected
Flame LED's are burnt out
Main PCB Board burnt out
Brightness not selected
Ember LED's are burnt out
Main PCB Board burnt out
Heater setting not selected
Heater has been locked out
Room temperature is higher than
the appliance setting (if it is set
to room temperature)
Appliance has overheated and
safety thermal switch has tripped
Heater is burnt out
House circuit breaker has tripped
Appliance's fuse has blown
Appliance has overheated and
safety thermal switch has tripped
Appliance is not plugged into an
electrical outlet
Hard wire connections are not
correct
Appliance has overheated and
safety thermal switch has tripped
Circuit board is burnt out
Low/dead batteries
Remote receiver malfunction
Room is too warm
Motor stalled / malfunction
Appliance has overheated and
safety thermal switch
has tripped
Heater problem
Blower problem
Motor problem
Thermostat problem
WARNING
TEST SOLUTION
See "OPERATING INSTRUCTIONS" section.
Inspect the LED and replace them if necessary
Inspect the Main PCB Board and replace if necessary
See "OPERATING INSTRUCTIONS" section.
Inspect the ember bed LED's and replace if necessary
Inspect the Main PCB Board and replace if necessary
See "OPERATING INSTRUCTIONS" section.
See "OPERATING INSTRUCTIONS" section..
Reset temperature setting
Unplug power or turn-off the circuit breaker, allow appliance to cool
for 15 minutes
Inspect the blower and heater and replace it if necessary
Reset house circuit breaker
Replace the fuse.
Unplug power or turn-off the circuit breaker, allow appliance to cool
for 15 minutes to reset the thermal switch, then plug in or turn it on.
Check plug and plug it in
See "HARD WIRING INSTALLATION" section.
Unplug power or turn-off the circuit breaker, allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
Inspect the circuit board and replace it if necessary.
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
The heater has a built-in thermostat so it will shut off automatically
once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature
Cycle ON/OFF. If problem persists, consult dealer.
Unplug power or turn off the circuit breaker, allow appliance to cool
for 15 minutes, then plug in or turn the circuit breaker on.
If "OH" continues to fl ash, call 1-866-820-8686.
Consult dealer. Call 1-866-820-8686.
Consult dealer. Call 1-866-820-8686.
Consult dealer. Call 1-866-820-8686.
Consult dealer. Call 1-866-820-8686.
29
EN
W415-2165 / E / 02.23.17