Troubleshooting - Pit Boss PB700S Instructions

TROUBLESHOOTING

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit www.pitboss-grills.com . You may also contact your local Pit Boss authorized dealer or contact Customer
Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE SOLUTION
No Power Lights Temperature Control Press the Power Button, and ensure the button glows blue to show there is a power
On The Control Dial is still off. connection. Turn the Temperature Control Dial to a temperature setting.
Board
Not Connected To Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10 Amp service (see Electric Wire Diagram for access to electric components) Ensure all
Power Source
wire connections are firmly connected and dry.
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs
Fuse Blown On The
holding the control board in place and carefully pull controller inside the hopper to release
Control Board
controller. Check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs
to be manually replaced.
The GFCI outlet has Ensure GFCI is a minimum 10 Amp service.
been tripped.
Faulty Control Board Control Board needs to be replaced. Contact Customer Service for a replacement part.
Fire in Fire pot Will Auger Not Primed Before the unit is used for the first time or anytime the hopper is completely emptied out,
Not Light the auger must be primed to allow pellets to fill the auger tube. If not primed, the igniter
will timeout before the pellets reach the fire pot. Follow Hopper Priming Procedure .
Auger Motor Is Remove cooking components from the main barrel. Press the Power Button to turn the unit
Jammed on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the fire pot. If not operating properly, call
Customer Service for assistance.
Igniter Failure Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that
the igniter is working by placing your hand above the fire pot and feeling for heat. Visually
confirm that the igniter is protruding approximately 13mm / 0.5 inches in the fire pot. If not
operating properly, follow Manual Start-up Procedure to continue use of grill; however,
call Customer Service for assistance or a replacement part.
Insufficient Air Flow Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
Through Fire Pot ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance instructions if dirty.
Flashing Dots On The Igniter Is On This is not an error that effects the grill. Used to show that the unit has power and is in
LCD Screen Start-Up mode (igniter is on). The igniter will turn off after five minutes. Once the flashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
Flashing Grill Temperature Is This is not an error that effects the unit; however, it is used to show that there is some risk
Temperature On Below 65°C /150°F that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
LCD Screen the feed system. Remove pellets and follow Care and Maintenance instructions. Check grill
temperature probe and follow Care and Maintenance instructions if dirty. Check fire pot
for ash build-up or obstructions, and follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care
and Maintenance instructions if dirty. Check auger motor to confirm operation (rotation),
and ensure there is no blockage in the auger tube.
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"ErH" Error Code The Unit Has Press the Power Button to turn the unit off, and allow grill to cool. Follow Care and
Overheated, Possibly Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
Due To Grease Fire Or all component parts. Once cooled, press the Power Button to turn the unit on, then select
Excess Fuel. desired temperature. If error code still displayed, contact Customer Service.
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any
"ErR" Error Code Temperature probe
wire not making damage to the Temperature Probe wires. Ensure Temperature Probe molex connectors are
connection. firmly connected, and connected correctly, to the Control Board.
"ErP" Error Code Unit Not Turned Off Safety feature prevents an automatic restart. Press the Power Button to turn the unit off,
Properly When Last wait two minutes, then press the Power Button to turn the unit on again. Turn Temperature
Connected To Power. Control Dial to SMOKE or desired temperature. If error code still displayed, contact Customer
Service.
Power Outage While
Unit In Operation.
"noP" Error Code Bad Connection At Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure
Connection Port the meat probe adapter is firmly connected. Check for signs of damage to the adapter end.
If still failed, call Customer Service for replacement part.
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service
for replacement part.
Faulty Control Board Control Board needs to be replaced. Contact Customer Service for a replacement part.
Grill Temperature "P" Setting is too Push the "P" SET button, and increase the "P" setting.
on SMOKE is LOW
too high
Grill Will Not Insufficient Air Flow Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions
Achieve Or Through Fire Pot for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Maintain Stable Follow Care and Maintenance instructions if dirty. Check auger motor to confirm
Temperature operation, and ensure there is no blockage in the auger tube. Once all the above steps have
been done, start the grill, set temperature to SMOKE and wait for 10 minutes. Check that the
flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
Quality, Obstruction In wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions.
Feed System
Check status of temperature probe. Follow Care and Maintenance instructions if dirty.
Temperature Probe
Contact Customer Service for a replacement part if damaged.
Grill Produces Grease Build-Up Follow Care and Maintenance instructions.
Excess Or
Wood Pellet Quality Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to
Discolored
clean out. Replace with dry wood pellets.
Smoke
Fire pot Is Blocked Clear fire pot for ash and other debris. Follow Hopper Priming Procedure.
Insufficient Air Intake Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
For Fan Maintenance instructions if dirty.
Frequent Flare-Ups Cooking Temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Grease Build-Up On Follow Care and Maintenance instructions.
Cooking Components
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