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Warranty
In order to deliver a flawless and high quality product to you and to better
assist you in case of service or repair, it is necessary that faulty or defective
devices along with the valid administrator code and the QR code(s) be
presented to your dealer together with the original documentation.
In the case of return shipments, due to your right of cancellation, all device
parts must furthermore be in their factory settings and the seal on the
cylinder and knob must be undamaged. Failure to comply with this will
invalidate the warranty.
Important information about our electronic locks
General information: please take care that the codes and the code carrier do
not fall into the wrong hands. Therefore, store the codes and code carrier
in a safe location so that these can only be accessed by authorised persons.
In case you lose a code or code carrier, the lock must be converted to a new
code / code carrier, or replaced.
• The factory code must be changed as soon as the lock is commissioned.
• Simple codes that are easy to guess (e.g. 1, 2, 3, 4, 5, 6) must not be used.
• Personal data (e.g. birthday) or other data that may be concluded with
knowledge of the code owner must not be used as a code.
• After changing the code, the lock must be checked several times with the
safety door opened.
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