Spare Parts And Aftersales; Aftersales Procedure And Contact Addresses; Shipment; Warranty - Sincro DC Série Manuel D'utilisation Et De Maintenance

10. SPARE PARTS AND AFTERSALES

10.1 Aftersales procedure
addresses
Our Aftersales Service provides a comprehensive technical
advise service.
When requesting assistance under warranty make sure
that the generator identification data is on hand including
its serial number and production order as shown on the
nameplate. The list of authorised aftersales assistance
centres can be found on our homepage:
www.sogaenergyteam.com.
Whenever any Sincro machine malfunctions, the client is
invited to contact our "Assistance Service" by calling
0039 0444 747700.
If the decision is made to return the product, we will provide
you with an "Authorized Material Return" (RMA)
number that must be included in the delivery document that
accompany material.
Products that have been returned without following
the procedure above will be returned to sender.
In order to obtain coverage under warranty, Sincro must
be contacted exclusively by its authorized dealers or by
its direct customers. Requests for repairs received directly
from final user clients will be considered outside the
terms of warranty coverage. Prior to performing repair,
an estimation will be provided and authorization must be
received from the authorized dealer before proceeding with
the repair.

10.2 Shipment

All products to be repaired are shipped at the risk and
expense of the client regardless of whether warranty
coverage will be claimed or not. The client must make sure
that the machines sent for repair are in good order and
clean. We recommend returning the products in adequate
packaging that ensures protection against impact.

11. WARRANTY

and contact
Sincro guarantees the own alternators for a period of:
• 18 months starting from the invoice date
or
• 12 months starting from the first start up
whichever occurs first.
We confirm that warranty is directed only to Sincro
customers to which we respond. Sincro does not grant
warranty to those who have not directly purchased the
product from the factory, in spite of the possession of it.
Within the above mentioned terms, Sincro commits itself to
supply free of charge those spare parts that, according to
its judgment or to the one of an authorized representative,
appear with manufacturing or material defects or, always
to its judgment, to directly or through an authorized center
carry out the repairing without undertaking transport costs.
We anyhow exclude forms of responsibility or obligation for
other costs, damages and direct or indirect loss caused by
total or partial usage or impossible usage of the products.
The repairing or the substitution will not extend or renew
the warranty duration.
Warranty will not be granted: whenever break-downs or
problems may appear because of lack of experience,
usage over the nominal performances, if the product had
been modified or should return incomplete, disassembled
or with modified nameplate data.
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