Right Of Complaint And Extended Warranty - Stokke Crusi Notice D'utilisation

Right of complaint and Extended Warranty

Applicable worldwide in respect of Stokke® Crusi, hereinafter
referred to as the product.
RIGHT OF COMPLAINT
The customer has a right of complaint pursuant to the consumer protection
legislation applicable at any given time, which legislation may vary from
country to country.
Generally speaking, STOKKE AS does not grant any additional rights over
and above those laid down by the legislation applicable at any given time,
although reference is made to the "Extended Warranty" described below.
The rights of the customer under the consumer protection legislation
applicable at any given time are additional to those under the "Extended
Warranty", and are not affected thereby.
STOKKE "EXTENDED WARRANTY"
However, STOKKE AS, Håhjem, N-6260 Skodje, Norway, grants an
"Extended Warranty" to customers who register their product in our
Warranty Database. This may be done via our webpage www.stokke.com/
guarantee. Alternatively, one may fill in and submit the warranty form,
which is inserted into the instruction manual accompanying the product.
Upon registration, a warranty certificate will be issued.
Registration in the Warranty Database entitles the owner to an
"Extended Warranty" as follows:
•
3-year warranty against any manufacturing defect in the product.
The "Extended Warranty" also applies if the product has been received as
a gift or purchased second-hand. Consequently, the "Extended Warranty"
may be invoked by whoever is the owner of the product any given time,
within the warranty period, and subject to the warranty certificate being
presented by the owner.
The STOKKE "Extended Warranty" is conditional upon the fol-
lowing:
•
Normal use.
•
The product only having been used for the purpose for which the
product is intended.
•
The product having undergone ordinary maintenance, as described in
the maintenance/instruction manual.
•
Upon the "Extended Warranty" being invoked, the warranty certificate
shall be presented, together with the original date-stamped purchase
receipt. This also applies to any secondary or subsequent owner.
•
The product appearing i The serial number of the product not having
been destroyed or removed.
The STOKKE "Extended Warranty" does not cover:
•
Issues caused by normal developments in the parts making up the
product (e.g. colouration changes, as well as wear and tear).
•
Issues caused by minor variations in materials (e.g. discoloration
between parts).
•
Issues caused by extreme influence from external factors like sun/light,
temperature, humidity, environmental pollution, etc.
•
Damage caused by accidents/mishaps - for example any other objects
having bumped into the product or any person having overturned the
product by colliding with it. The same applies if the product has been
overloaded, for example in terms of the weight placed on it.
•
Damage inflicted on the product by external influence, for example
when the product is being shipped as luggage.
•
Consequential damage, for example damage inflicted on any persons
and/or any other objects.
•
If the product has been fitted with any accessories that have not been
supplied by Stokke, the "Extended Warranty" shall lapse.
•
The "Extended Warranty" shall not apply to any accessories that have
been purchased or supplied together with the product, or at a subse-
quent date.
Stokke ® Crusi userguide
STOKKE will under the "Extended Warranty":
•
Replace or – if STOKKE thus prefers – repair the defective part, or
the product in its entirety (if necessary), provided that the product is
delivered to a retailer.
•
Cover normal transport costs for any replacement part/product from
STOKKE to the retailer from whom the product was purchased. – No
transport costs on the part of the purchaser are covered under the terms
of the warranty.
•
Reserve the right to replace, at the time of the warranty being invoked,
defective parts by parts that are of approximately the same design.
•
Reserve the right to supply a replacement product in cases where the
relevant product is no longer being manufactured at the time of the
warranty being invoked. Such product shall be of corresponding quality
and value.
How to invoke the "Extended Warranty":
Generally speaking, all requests relating to the "Extended Warranty"
shall be made to the retailer from whom the product was purchased.
Such request shall be made as soon as possible after any defect has been
discovered, and shall be accompanied by the warranty certificate as well as
the original purchase receipt.
Documentation/evidence confirming the manufacturing defect shall be
presented, normally by way of the product being brought along to the
reseller, or otherwise being presented to the reseller or a STOKKE sales
representative for inspection.
The defect will be remedied in a ccordance with the above provisions if the
reseller or a STOKKE sales representative determines that the damage is
caused by a manufacturing defect.
EN – USA/CAN
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